Depot Repair Services

Do you need your Quantum Scalar i6000 Tape Library serviced or repaired? ISC offers reliable depot repair services. Our skilled staff can service and repair virtually all issues with your Quantum i6000 Tape Library System.

• Process: Ship your Scalar i6000 Tape Library part to us, we will evaluate it, determine the issue, and provide an estimate for repair. We complete all work at our San Diego, CA facility.

• Turnaround Time: Most depot repairs are returned within five business days of receipt. All completed repairs are tested in our Lab to ensure proper functioning.

Onsite Repair Services

We also offer on-site repair services. Our field engineer can reach your location quickly for repairs and service of your Scalar i6000 Tape Library, offering 24/7 maintenance to minimize downtime.

• Support: Our field service engineers provide a wide range of Scalar i6000 support and maintenance services at a set hourly rate, regardless of whether your Tape Library is covered under a service contract.

Technical Support

Should your IT staff require assistance with the Scalar i6000 Tape Library, our technical telephone support is here to help.

• Expertise: Our team can offer intelligent support, guiding your IT staff through troubleshooting and repairs for the Scalar i6000 Library.

Advanced Exchange

In case technical support or on-site service is not sufficient or feasible, we offer an advance exchange program.

• Process: Report your issue to us, we will immediately ship a replacement unit overnight to your location. Ship your faulty Quantum i6000 tape equipment to our service center for servicing and repair.

We offer post-warranty maintenance agreements for your Quantum Scalar i6000 Library Storage System, and flexible data storage hardware maintenance contracts and service agreements to meet your unique IT needs.

• Service Level Agreements (SLA) Options:

  • 7x24x4 (7 days a week, 24 hours a day, same day, 4-hour response time)
  • 5x9x4 (5 days a week, 9 hours a day, same day, 4-hour response time)
  • NBD (next business day)
  • Customized SLA to meet your unique requirements

• Contract Options:

  • Data storage full support agreements
  • Data storage shared support agreements

For a detailed discussion on your Quantum Scalar i6000 Tape Library contract.

• Slot capacity scales to over 12,000 tapes
• LTO Tape Drive count scales to 192
• Up to 5PB per i6000 expansion module
• 75PB per fully configured i6000 system
• 8Gb Fibre-channel backbone connectivity
• Supports AES 256-Bit Encryption
• Library partitioning/sharing (up to 16 partitions)
• Advanced drive & tape monitoring with e-mail alerts

Need a tape drive or an Quantum i6000 tape library repaired? Or just need a Quantum i6000 tape experienced technician on-site?

ISC Group LLC offers several options to charge our clients just for the time spent and parts used. Call 1-877-472-8273 for more information on your Quantum Scalar i6000 Tape Library.

ISC’s highly qualified and certified technical staff can provide hardware maintenance support services and repair for the Quantum Scalar i6000 Tape Library. Our maintenance contracts and services cost typically 50-70% less than what original manufacturers charge.