HUS 130
TECHNICAL SUPPORT, MAINTENANCE, AND REPAIR SERVICES
HITACHI HUS 130 Disk Array Support Services
At ISC, we offer convenient depot repair services for your HITACHI HUS 130 Disk Arrays. Our San Diego, CA depot repair center staff is equipped to address virtually all issues with your HITACHI HUS 130 Disk Array System. To avail of this service, simply ship your HUS 130 Disk Array part to us, we'll evaluate it, repair it, and test it in our lab to ensure proper functioning. Most depot repairs are returned within five business days of receipt.
Onsite Repair Services
We provide swift onsite support for repairs and service of your HUS 130 Disk Array, including the dispatch of a field engineer. Our on-site maintenance services are available 24/7 to minimize the downtime of your HITACHI HUS 130. Our engineers can provide a wide range of support and services for a set hourly rate, even if your equipment is not under a service contract.
Technical Telephone Support
Our technical telephone support is available for the HITACHI HUS 130 Disk Array. We offer accurate and intelligent support to your IT staff, assisting them with troubleshooting and repairs for the HDS HUS 130 Disk Array System.
Advanced Exchange
In situations where onsite support isn't sufficient, we offer our HUS 130 Advance Exchange / Hot Swap program. We'll ship a replacement unit overnight to your location to get you up and running. You can then ship your faulty HUS 130 equipment to us for servicing and repair.
Hitachi HUS 130 Maintenance and Service Contracts
At ISC Group, we provide flexible data storage hardware maintenance contracts and service agreements to meet your unique IT needs. Our post-warranty maintenance agreements are often the most economical solution to maintain your HUS 130 Disk Array equipment once the manufacturer’s warranty expires.
Post-Warranty SLA Options
- Post-Warranty SLA Options
- 7x24x4 (7 days a week, 24 hours a day, same day, 4-hour response time)
- 5x9x4 (5 days a week, 9 hours a day, same day, 4-hour response time)
- NBD (next business day)
- Customized SLA to meet your unique requirements
Maintenance Contract Options
- Full support agreements: Including scheduled and remedial maintenance, replacement parts, technical phone support, and a dedicated on-site field engineer.
- Shared support agreements: When you have local field engineers or technical personnel and only need scheduled and remedial maintenance, replacement parts, and technical phone support.
