ISC Group White Paper Library

The ISC Group technical team has gathered a large amount of in-depth knowledge on many data storage systems over the years. Besides on-site/online training and technical videos, we’re also putting together an ISC Group white paper library to share our knowledge and experience about the ins and outs of data storage products. We encourage you to click on any of the article links below to view a PDF and download the articles for future reference.

The rising importance of data storage equipment in break-fix support services:

As most organizations see their storage and backup data volume increase, IT Managers are focusing more and more on the health of their data storage equipment. There are several reasons why the technical support of data storage systems is becoming increasingly strategic in the break-fix equipment service market.

Winning data storage equipment service contracts with accurate RFQs:

Customers appreciate service providers who to thoroughly discuss their data storage support needs in order to provide an accurate quote. A quote that doesn’t list all of the data storage equipment to be covered under contract can lead to misunderstanding and higher costs down the road. Find out what should and shouldn’t be included in a service contract quote when it comes to your data storage needs.


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