StorageTek SL8500 Tape Library Maintenance and Support

STK SL8500


  • Depot repair      
  • Onsite repair
  • Technical support
  • Maintenance Contracts
  • Contact Us

Need to have your StorageTek SL8500 Tape Library serviced or repaired? We’ve got you covered.

For your convenience, ISC offers depot repair services for you STK SL8500 Tape Library and drives. 

Our depot repair center staff has the ability to service and repair virtually all issues with your StorageTek SL8500 tape library and StorageTek SL8500 tape drives.

All you have to do is ship your STK SL8500 tape library, power supply, SL8500 tape drive, picker assembly, or another StorageTek SL8500 tape library part into ISC Group. 

We complete all the work in our San Diego, CA facility. Most depot repairs are returned within five business days of receipt. All completed repairs are tested in our Lab to ensure their proper functioning.

We will evaluate it, determine the issue and provide an estimate for repair.

Call Us Today! 1-877-472-8273 or 1-877-472-3475 | International: +1-858-573-8600

Need your StorageTek SL8500 Tape Library repaired on-site?

ISC Group can get a field engineer on-site fast, for repairs, and service of your SL8500 Tape Library and drives. In order to minimize the downtime of your STK SL8500 Library, we offer on-site maintenance 24/7.

We understand that for a variety of reasons your StorageTek SL8500 Tape Library may not be covered under a service contract, even though it will require service at some point during its lifetime. Without coverage from a service contract, our field service engineers can still provide a wide range of STK SL8500 support and services for a set hourly rate.

If you’re in need of a StorageTek SL8500 T&M services, please click the Request for Service button below. We only bill you for time and materials, without requiring a current maintenance contract.

Call Us Today! 1-877-472-8273 or 1-877-472-3475 | International: +1-858-573-8600

​​​​​Does your IT staff just need a little support with the StorageTek SL8500? 

Don’t worry, we’ve got you covered.

  • Technical Telephone Support is available for the StorageTek SL8500 Tape Library, from ISC Group.
  • We can offer accurate and intelligent support to your IT staff, walking them through troubleshooting and repairs for the STK SL8500 Tape Library and SL8500 Tape Drives.

Call Us Today! 1-877-472-8273 or 1-877-472-3475 | International: +1-858-573-8600

Advanced Exchange 

Sometimes phone technical support isn’t enough to help you fix the problems with your StorageTek SL8500, on site. Or maybe your SL8500 has a malfunctioning tape drive, which needs to be repaired by a qualified technician. Our advance exchange is often a fast solution to have your equipment up and running quickly.

If you’re looking to minimize downtime on your StorageTek SL8500 Tape Drive, and avoid on-site technical support or service, you can take advantage of our cost-effective SL500 Advance Exchange / Hot Swap program.

As soon as you contact us to report your issue, we can immediately ship a replacement unit overnight to your location to get you up and running. You then ship your faulty SL8500 equipment to our service center, where our technicians will service and repair it, and ship it back to your facility to keep as a spare for any future issues.

StorageTek SL8500 Tape Library Maintenance and Service contracts

Looking for a maintenance contract for your StorageTek SL8500 Tape Library? At ISC Group, we understand that every company has different requirements for data storage service contracts, depending on its individual data storage support needs, internal resources and budget requirements. 

When the manufacturer’s warranty expires for your StorageTek SL8500 tape libraries or tape drives, post-warranty maintenance agreements are often the most economical solution to maintain the health of your SL8500 library equipment.

That’s why we offer flexible data storage hardware maintenance contracts and service agreements to meet your unique IT needs.


We offer several types of post-warranty StorageTek SL8500 SLA options ( Service Level Agreements) depending on your configuration, support and maintenance needs. Choose the SLA that works best for your company:

  • check7x24x4 (7 days a week, 24 hours a day, same day, 4-hour response time)
  • check5x9x4 (5 days a week, 9 hours a day, same day, 4-hour response time)
  • checkNBD (next business day)
  • checkCustomized SLA to meet your unique requirements


We know being able to extend the life cycle of your STK SL8500, has a direct effect on your bottom line. That’s why we offer several types of data storage contract options to match your unique SL8500 Tape Library support needs, and budget requirements:

  • Data storage full support agreements: when you need scheduled and remedial maintenance, replacement parts, technical phone support and a dedicated on-site field engineer
  • Data storage shared support agreements: when you already have local field engineers or technical personnel and simply need scheduled and remedial maintenance, replacement parts and technical phone support

To discuss your StorageTek SL8500 Tape Library contract needs in more detail, please click on the Request a Quote button below and an ISC team member will promptly contact you.

1-877-472-8273 or 1-877-472-3475 | International:


The  StorageTek SL8500 Modular Library System accommodates scalable growth up to 500 PB native (or 1 exabyte with 2:1 compression), making it an extremely flexible and compact option for intelligent archiving of vital corporate information. The STK SL8500 features RealTime Growth capability, allowing the addition of slots and drives, and the robotics to serve them, while it continues to operate. It is equipped with four or eight robots working in parallel to provide a multi-threaded solution. This reduces queuing, especially during peak work periods. Robots travel one-third to one-half the distance required by other similar libraries, improving cartridge-to-drive performance. Drives, power supplies, library control cards, and robotics are hot swappable. With redundant robotics and an integrated service safety door, the  StorageTek SL8500 Modular Library System can continue to operate while a failed robot is replaced.

The STK SL8500 offers a highly flexible solution for partitioning, sharing, and managing. Native physical partitioning requires no extra hardware or software, and up to eight partitions can be created. The StorageTek SL8500 modular library system can be shared across heterogeneous environments, such as Oracle’s Solaris, Linux, AS/400, mainframe, UNIX, and Windows NT environments, so you can easily match the library configuration to your backup requirements.

you have questions, we have answers

Let us put your mind at ease, by answering any of your StorageTek SL8500 Tape Library and Tape Drive questions


  • Supports a combination of 64 to 4481 tape drives including the Sun StorageTek T10000, T9840, T9940 lines of tape drives along with LTO, SDLT, and DLT-S4 tape drives
  • Tape cartridges: 1,000 – 100,000
  • Capacity 10,000 – 1,000,000 TB
  • Supported host platforms: Solaris, Linux, AS/400, UNIX, and Windows NT

For post-warranty peace of mind, ISC Group offers its proprietary remote monitoring software called ICS-CHS™. ICS-CHS Call Home Service monitors the health and proper function of your StorageTek SL8500 Tape Library. It also ensures 24/7 protection of your critical information systems by alerting you as soon as problems occur.

ISC’s highly qualified and certified technical staff can provide hardware maintenance support services and repair for the StorageTek SL8500 Modular Library System. Our maintenance contracts and services cost typically 50-70% less than what original manufacturers charge.