StorageTek SL500 Tape Library Maintenance and Support



  • Depot repair      
  • Onsite repair
  • Technical support
  • Maintenance Contracts
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Need to have your StorageTek SL500 Tape Library serviced or repaired? We’ve got you covered.

For your convenience, ISC Group offers depot repair services for your StorageTek SL500 Tape Library and drives. 

Our depot repair center staff has the ability to service and repair virtually all issues with your StorageTek SL500 tape library and StorageTek SL500 tape drives.

All you have to do is ship your STK SL500 tape library, power supply, SL500 tape drive, picker assembly, or another StorageTek SL500 tape library part into ISC Group. 

We complete all the work in our San Diego, CA facility. Most depot repairs are returned within five business days of receipt. All completed repairs are tested in our Lab to ensure their proper functioning.

We will evaluate it, determine the issue and provide an estimate for repair.

Call Us Today! 1-877-472-8273 or 1-877-472-3475 | International: +1-858-573-8600

Need your StorageTek SL500 Tape Library repaired on-site?

ISC Group can get a field engineer on-site fast, for repairs, and service of your SL500 Tape Library and drives. In order to minimize the downtime of your STK SL500 Library, we offer on-site maintenance 24/7.

We understand that for a variety of reasons your StorageTek SL500 Tape Library may not be covered under a service contract, even though it will require service at some point during its lifetime. Without coverage from a service contract, our field service engineers can still provide a wide range of STK SL500 support and services for a set hourly rate.

If you’re in need of a StorageTek SL500 T&M services, please click the Request for Service button below. We only bill you for time and materials, without requiring a current maintenance contract.

Call Us Today! 1-877-472-8273 or 1-877-472-3475 | International: +1-858-573-8600

​​​​​Does your IT staff just need a little support with the StorageTek SL500?

Don’t worry, we’ve got you covered.

  • Technical Telephone Support is available for the StorageTek SL500 Tape Library, from ISC Group.
  • We can offer accurate and intelligent support to your IT staff, walking them through troubleshooting and repairs for the STK SL500 Tape Library and SL500 Tape Drives.

Call Us Today! 1-877-472-8273 or 1-877-472-3475 | International: +1-858-573-8600

Advanced Exchange 

Sometimes phone technical support isn’t enough to help you fix the problems with your StorageTek SL500, on site. Or maybe your SL500 has a malfunctioning tape drive, which needs to be repaired by a qualified technician. Our advance exchange is often a fast solution to have your equipment up and running quickly.

If you’re looking to minimize downtime on your StorageTek SL500 Tape Drive, and avoid on-site technical support or service, you can take advantage of our cost-effective SL500 Advance Exchange / Hot Swap program.

As soon as you contact us to report your issue, we can immediately ship a replacement unit overnight to your location to get you up and running. You then ship your faulty SL500 equipment to our service center, where our technicians will service and repair it, and ship it back to your facility to keep as a spare for any future issues.

StorageTek SL500 Tape Library Maintenance and Service contracts

Looking for a maintenance contract for your StorageTek SL500 Tape Library? At ISC Group, we understand that every company has different requirements for data storage service contracts, depending on its individual data storage support needs, internal resources and budget requirements. 

When the manufacturer’s warranty expires for your StorageTek SL500 tape libraries or tape drives, post-warranty maintenance agreements are often the most economical solution to maintain the health of your SL500 library equipment.

That’s why we offer flexible data storage hardware maintenance contracts and service agreements to meet your unique IT needs.


We offer several types of post-warranty StorageTek SL500 SLA options ( Service Level Agreements) depending on your configuration, support and maintenance needs. Choose the SLA that works best for your company:

  • check7x24x4 (7 days a week, 24 hours a day, same day, 4-hour response time)
  • check5x9x4 (5 days a week, 9 hours a day, same day, 4-hour response time)
  • checkNBD (next business day)
  • checkCustomized SLA to meet your unique requirements


We know being able to extend the life cycle of your STK SL500, has a direct effect on your bottom line. That’s why we offer several types of data storage contract options to match your unique SL500 Tape Library support needs, and budget requirements:

  • Data storage full support agreements: when you need scheduled and remedial maintenance, replacement parts, technical phone support and a dedicated on-site field engineer
  • Data storage shared support agreements: when you already have local field engineers or technical personnel and simply need scheduled and remedial maintenance, replacement parts and technical phone support

To discuss your StorageTek SL500 Tape Library contract needs in more detail, please click on the Request a Quote button below and an ISC team member will promptly contact you.

1-877-472-8273 or 1-877-472-3475 | International:


The StorageTek SL500 Tape Library System helps you accelerate consolidation and support applications such as e-mail, databases, and file servers. The STK SL500 scales from 30 to 575 LTO slots with a maximum capacity of more than 862 TB of uncompressed data. It allows as many as 18 tape drives with a native throughput rate of more than 7 TB per hour. The StorageTek SL500 Modular Library System also helps you save time, space, and energy by consolidating multiple libraries and applications into a central location. The SL500 can be used for rack-based D2D2T solutions, when combined with Sun Storage Archive Manager and Sun Storage 6000 arrays. Simple library upgrades extend the useful life of the equipment and preserve your investment.

The robotic mechanism of the SL500 library maintains reliability, regardless of the number of expansion modules, and helps increase the stability and predictability of backups. Redundant, hot-swappable components, such as power supplies and fans, minimize disruption. The advanced digital vision system automatically calibrates the library to reduce wear and tear on the cartridge, drive, and robot. Standard interfaces and the library control software enable resource sharing, by connecting to other devices across Solaris, Windows, UNIX, or Linux environments.

you have questions, we have answers

Let us put your mind at ease, by answering any of your StorageTek SL500 Tape Library and Tape Drive questions


  • 30 to 575 LTO cartridge slots, or 24 to 494 mixed LTO and SDLT/DLT-S4
  • 1-18 tape drives
  • Maximum scalability of more than 860 TB of uncompressed data
  • Throughput up to 9 TB/hr (compressed)
  • Redundant hot-swappable power supplies with redundant fans
  • Simplifies and accelerates consolidation with up to eight native partitions
  • Ethernet and serial ports for diagnostics and reporting
  • Supported host platforms: UNIX, Windows, Linux

Common StorageTek SL500 / Sun SL500 part numbers we usually work with:

314558702, 314585007, 314587006, 419684601, 419685702, 419683602 , 003-2820-01, 314558703, 314558705, 314585004, 314585009, 3145587xx, 419929002, 4196846xx, 419929001, 003-2326-01, 419946801, 419683602, 7300852. Among many more.

ISC’s highly qualified and certified technical staff can provide hardware maintenance support services and repair for the StorageTek SL500 Modular Library System. Our maintenance contracts and services cost typically 50-70% less than what original manufacturers charge.