StorageTek SL3000 Tape Library Maintenance and Support


  • Depot repair      
  • Onsite repair
  • Technical support
  • Maintenance Contracts
  • Contact Us

Need to have your StorageTek SL3000 Tape Library serviced or repaired? We’ve got you covered.

For your convenience, ISC offers depot repair services for you STK SL3000 Tape Library and drives. 

Our depot repair center staff has the ability to service and repair virtually all issues with your StorageTek SL3000 tape library and StorageTek SL3000 tape drives.

All you have to do is ship your STK SL3000 tape library, power supply, SL3000 tape drive, picker assembly, or another StorageTek SL3000 tape library part into ISC Group. 

We complete all the work in our San Diego, CA facility. Most depot repairs are returned within five business days of receipt. All completed repairs are tested in our Lab to ensure their proper functioning.

We will evaluate it, determine the issue and provide an estimate for repair.

Call Us Today! 1-877-472-8273 or 1-877-472-3475 | International: +1-858-573-8600

Need your StorageTek SL3000 Tape Library repaired on-site?

ISC Group can get a field engineer on-site fast, for repairs, and service of your SL3000 Tape Library and drives. In order to minimize the downtime of your STK SL3000 Library, we offer on-site maintenance 24/7.

We understand that for a variety of reasons your StorageTek SL3000 Tape Library may not be covered under a service contract, even though it will require service at some point during its lifetime. Without coverage from a service contract, our field service engineers can still provide a wide range of STK SL3000 support and services for a set hourly rate.

If you’re in need of a StorageTek SL3000 T&M services, please click the Request for Service button below. We only bill you for time and materials, without requiring a current maintenance contract.

Call Us Today! 1-877-472-8273 or 1-877-472-3475 | International: +1-858-573-8600

​​​​​Does your IT staff just need a little support with the StorageTek SL3000? 

Don’t worry, we’ve got you covered.

  • Technical Telephone Support is available for the StorageTek SL3000 Tape Library, from ISC Group.
  • We can offer accurate and intelligent support to your IT staff, walking them through troubleshooting and repairs for the STK SL3000 Tape Library and SL3000 Tape Drives.

Call Us Today! 1-877-472-8273 or 1-877-472-3475 | International: +1-858-573-8600

Advanced Exchange 

Sometimes phone technical support isn’t enough to help you fix the problems with your StorageTek SL3000, on site. Or maybe your SL3000 has a malfunctioning tape drive, which needs to be repaired by a qualified technician. Our advance exchange is often a fast solution to have your equipment up and running quickly.

If you’re looking to minimize downtime on your StorageTek SL3000 Tape Drive, and avoid on-site technical support or service, you can take advantage of our cost-effective SL3000 Advance Exchange / Hot Swap program.

As soon as you contact us to report your issue, we can immediately ship a replacement unit overnight to your location to get you up and running. You then ship your faulty SL3000 equipment to our service center, where our technicians will service and repair it, and ship it back to your facility to keep as a spare for any future issues.

StorageTek SL3000 Tape Library Maintenance and Service contracts

Looking for a maintenance contract for your StorageTek SL3000 Tape Library? At ISC Group, we understand that every company has different requirements for data storage service contracts, depending on its individual data storage support needs, internal resources and budget requirements. 

When the manufacturer’s warranty expires for your StorageTek SL3000 tape libraries or tape drives, post-warranty maintenance agreements are often the most economical solution to maintain the health of your SL3000 library equipment.

That’s why we offer flexible data storage hardware maintenance contracts and service agreements to meet your unique IT needs.


We offer several types of post-warranty StorageTek SL3000 SLA options ( Service Level Agreements) depending on your configuration, support and maintenance needs. Choose the SLA that works best for your company:

  • check7x24x4 (7 days a week, 24 hours a day, same day, 4-hour response time)
  • check5x9x4 (5 days a week, 9 hours a day, same day, 4-hour response time)
  • checkNBD (next business day)
  • checkCustomized SLA to meet your unique requirements


We know being able to extend the life cycle of your STK SL3000, has a direct effect on your bottom line. That’s why we offer several types of data storage contract options to match your unique SL3000 Tape Library support needs, and budget requirements:

  • Data storage full support agreements: when you need scheduled and remedial maintenance, replacement parts, technical phone support and a dedicated on-site field engineer
  • Data storage shared support agreements: when you already have local field engineers or technical personnel and simply need scheduled and remedial maintenance, replacement parts and technical phone support

To discuss your StorageTek SL3000 Tape Library contract needs in more detail, please click on the Request a Quote button below and an ISC team member will promptly contact you.

1-877-472-8273 or 1-877-472-3475 | International:


The StorageTek SL3000 is a Modular Tape Library System that allows you to grow your data storage environment at what ever speed you need. The STK SL3000 has an open design, that allows for the use of a variety of media.

With it’s logical and physical partitioning capabilities, the SL3000 tape library allows for advanced management incorporated with tons of high availability features. This means you can grow your tape storage environment while minimizing power, and utilizing as little space as possible, all while keeping operating costs down.

The StorageTek SL3000 tape library provides true mixed media support and interfaces along with many continuous-operation features. Rest assured that data backup in your center is ready in cases of disaster recovery, data conversion or restoration with the STK SL3000.

This library is an ideal solution for merging and consolidating enterprise and midrange computing infrastructures.

you have questions, we have answers

Let us put your mind at ease, by answering any of your StorageTek SL3000 Tape Library and Tape Drive questions


  • Mainframe and open systems environments
  • Midrange storage
  • High performance and mission-critical computing applications
  • Scales from 200 to over 3,000 slots
  • Flexible solution for partitioning, sharing, and managing
  • Supports mixed operating environments, including mainframe and open systems
  • Scales up to 56 drives
  • Expands from 200 to over 3,000 cartridge slots
  • Up to 24.2 TB/hr throughput (maximum configuration)
  • Common StorageTek SL3000 part numbers we usually work with: 

    Manufacturer Part Number Description
    Robotic Hand Assemblies:  
    419924603 SL3000 Robot Assembly
    7011782 SL3000 Robot Assembly
    Power Supplies:  
    314343901 PS,AC/DC,+5.0V,+3.3V,+12.0V,-12.0V,200W
    314346801 PS,AC/DC,+48VG,24A,+12V,4A,1200W
    419852602 PDU ASSY,AC,110V, L
    419900302 PDU ASSY,AC,240V, L

    ISC’s highly qualified and certified technical staff can provide hardware maintenance support services and repair for the StorageTek SL3000 Modular Library System. Our maintenance contracts and services cost typically 50-70% less than what original manufacturers charge.