StorageTek SL3000 Tape Library Maintenance and Support


  • Depot repair      
  • Onsite repair
  • Technical support
  • Maintenance Contracts
  • Contact Us

​​​​​Does your IT staff just need a little support with the StorageTek SL3000? 

Don't worry, we've got you covered.

  • Technical Telephone Support is available for the StorageTek SL3000 Tape Library, from ISC Group.
  • We can offer accurate and intelligent support to your IT staff, walking them through troubleshooting and repairs for the STK SL3000 Tape Library and SL3000 Tape Drives.

Call Us Today! 1-877-472-8273 or 1-877-472-3475 | International: +1-858-573-8600

Advanced Exchange 

Sometimes phone technical support isn’t enough to help you fix the problems with your StorageTek SL3000, on site. Or maybe your SL3000 has a malfunctioning tape drive, which needs to be repaired by a qualified technician. Our advance exchange is often a fast solution to have your equipment up and running quickly.

If you’re looking to minimize downtime on your StorageTek SL3000 Tape Drive, and avoid on-site technical support or service, you can take advantage of our cost-effective SL3000 Advance Exchange / Hot Swap program.

As soon as you contact us to report your issue, we can immediately ship a replacement unit overnight to your location to get you up and running. You then ship your faulty SL3000 equipment to our service center, where our technicians will service and repair it, and ship it back to your facility to keep as a spare for any future issues.


The StorageTek SL3000 is a Modular Tape Library System that allows you to grow your data storage environment at what ever speed you need. The STK SL3000 has an open design, that allows for the use of a variety of media.

With it’s logical and physical partitioning capabilities, the SL3000 tape library allows for advanced management incorporated with tons of high availability features. This means you can grow your tape storage environment while minimizing power, and utilizing as little space as possible, all while keeping operating costs down.

The StorageTek SL3000 tape library provides true mixed media support and interfaces along with many continuous-operation features. Rest assured that data backup in your center is ready in cases of disaster recovery, data conversion or restoration with the STK SL3000.

This library is an ideal solution for merging and consolidating enterprise and midrange computing infrastructures.

you have questions, we have answers

Let us put your mind at ease, by answering any of your StorageTek SL3000 Tape Library and Tape Drive questions


  • Mainframe and open systems environments
  • Midrange storage
  • High performance and mission-critical computing applications
  • Scales from 200 to over 3,000 slots
  • Flexible solution for partitioning, sharing, and managing
  • Supports mixed operating environments, including mainframe and open systems
  • Scales up to 56 drives
  • Expands from 200 to over 3,000 cartridge slots
  • Up to 24.2 TB/hr throughput (maximum configuration)

  • Common StorageTek SL3000 part numbers we usually work with: 

    Manufacturer Part NumberDescription
    Robotic Hand Assemblies: 
    419924603SL3000 Robot Assembly
    7011782SL3000 Robot Assembly
    Power Supplies: 
    419852602PDU ASSY,AC,110V, L
    419900302PDU ASSY,AC,240V, L

    ISC’s highly qualified and certified technical staff can provide hardware maintenance support services and repair for the StorageTek SL3000 Modular Library System. Our maintenance contracts and services cost typically 50-70% less than what original manufacturers charge.