Quantum Scalar i6000 Tape Library

Quantum Scalar i6000 Tape Library

TECHNICAL SUPPORT, MAINTENANCE AND REPAIR SERVICES

  • Depot repair      
  • Onsite repair
  • Technical support
  • Maintenance Contracts
  • Contact Us

Need to have your Quantum Scalar i6000 Tape Library serviced or repaired? We’ve got you covered.

For your convenience, ISC offers depot repair services for you Quantum Scalar i6000 tape library. 

Our depot repair center staff has the ability to service and repair virtually all issues with your Quantum i6000 Tape Library System.

All you have to do is ship your Scalar i6000 Tape Library part into ISC Group. 

We complete all the work in our San Diego, CA facility. Most depot repairs are returned within five business days of receipt. All completed repairs are tested in our Lab to ensure their proper functioning.

We will evaluate it, determine the issue and provide an estimate for repair.

Call Us Today! 1-877-472-8273 or 1-877-472-3475 | International: +1-858-573-8600

Need your Quantum Scalar i6000 Tape Library repaired on-site?

ISC Group can get a field engineer on-site fast, for repairs, and service of your Scalar i6000 Tape Library. In order to minimize the downtime of your Quantum Scalar i6000, we offer on-site maintenance 24/7.

We understand that for a variety of reasons your Scalar i6000 Tape Library may not be covered under a service contract, even though it will require service at some point during its lifetime. Without coverage from a service contract, our field service engineers can still provide a wide range of Scalar i6000 support and maintenance services for a set hourly rate.

If you’re in need of a Quantum i6000 T&M services, please click the Request for Service button below. We only bill you for time and materials, without requiring a current maintenance contract.

Call Us Today! 1-877-472-8273 or 1-877-472-3475 | International: +1-858-573-8600

​​​​​Does your IT staff just need a little support with the Scalar i6000 Tape Library? 

Don’t worry, we’ve got you covered.

  • Technical Telephone Support is available for the Quantum Scalar i6000 Tape Library System, from ISC Group.
  • We can offer accurate and intelligent support to your IT staff, walking them through troubleshooting and repairs for the Scalar i6000 Library.

Call Us Today! 1-877-472-8273 or 1-877-472-3475 | International: +1-858-573-8600

Advanced Exchange 

Sometimes phone technical support isn’t enough to help you fix the problems with your Quantum i6000, on site. Or maybe your Scalar i6000 has a malfunctioning drive, which needs to be repaired by a qualified technician. Our advance exchange is often a fast solution to have your equipment up and running quickly.

If you’re looking to minimize downtime on your Quantum Scalar i6000 Tape Library, and avoid on-site technical support or service, you can take advantage of our cost-effective Scalar i6000 Advance Exchange / Hot Swap program.

As soon as you contact us to report your issue, we can immediately ship a replacement unit overnight to your location to get you up and running. You then ship your faulty Quantum i6000 tape equipment to our service center, where our technicians will service and repair it, and ship it back to your facility to keep as a spare for any future issues.

Quantum Scalar i6000 Maintenance and Service contracts

Looking for a maintenance contract for your Scalar i6000 Tape Library Backup System? At ISC Group, we understand that every company has different requirements for data storage service contracts, depending on its individual data storage support needs, internal resources and budget requirements. 

When the manufacturer’s warranty expires for your Quantum Scalar i6000 Library Storage System, post-warranty maintenance agreements are often the most economical solution to maintain the health of your Scalar i6000 Tape Library equipment.

That’s why we offer flexible data storage hardware maintenance contracts and service agreements to meet your unique IT needs.

POST-WARRANTY Quantum Scalar i6000 tape library SLA OPTIONS

We offer several types of post-warranty Scalar i6000 SLA options ( Service Level Agreements) depending on your configuration, support and maintenance needs. Choose the SLA that works best for your company:

  • check7x24x4 (7 days a week, 24 hours a day, same day, 4-hour response time)
  • check5x9x4 (5 days a week, 9 hours a day, same day, 4-hour response time)
  • checkNBD (next business day)
  • checkCustomized SLA to meet your unique requirements

Quantum scalar i6000 tape library CONTRACT OPTIONS

We know being able to extend the life cycle of your Scalar i6000, has a direct effect on your bottom line. That’s why we offer several types of data storage contract options to match your unique Quantum Tape Library and Quantum Tape Drive support needs, and budget requirements:

  • Data storage full support agreements: when you need scheduled and remedial maintenance, replacement parts, technical phone support and a dedicated on-site field engineer
  • Data storage shared support agreements: when you already have local field engineers or technical personnel and simply need scheduled and remedial maintenance, replacement parts and technical phone support

To discuss your Quantum Scalar i6000 Tape Library contract in more detail, please click on the Request a Quote button below and an ISC team member will promptly contact you.

1-877-472-8273 or 1-877-472-3475 | International: +1-858-573-8600sales@iscgroupllc.com

QUANTUM SCALAR I6000 TAPE LIBRARY INFORMATION

The Quantum Scalar i6000 Tape Library is designed from the ground up for enterprise customers, who need the highest level of performance, and scalability. With twice the slots of its competition, and a scalability of 75PB, the Quantum i6000 is able to meet even the most demanding data backup requirements.

The Scalar i6000 is part of Quantum’s intelligent tape library series, which are designed from the ground up for long term data backup and retention. The Quantum i6000 offers a variety of enterprise level solutions such as: storage networking, iLayer MeDIA data integrity, and bulk load I/E capabilities. The Quantum i6000 library comes stock with high available features, including dual robot and path failover, which allows the i6000 Tape Library to continue to operate in the case of a library or tape drive component failure, as well as a full SAN failure.

The Quantum i6000 Tape Library is able to scale up to 180PB of data, which means that the Scalar i6000 can effectively store support large enterprise storage environments. With its unparalleled ability to offer Capacity-on-Demand, combined with its flexible, non-disruptive growth, the Quantum Scalar i6000 Tape Library is the perfect choice for managing any sized company’s dynamic storage and data backup needs.

you have questions, we have answers

Let us put your mind at ease, by answering any of your Quantum Scalar i6000 Tape Library questions.

quantum scalar i6000 tape library FEATURES

  • Slot capacity scales to over 12,000 tapes
  • LTO Tape Drive count scales to 192
  • Up to 5PB per i6000 expansion module
  • 75PB per fully configured i6000 system
  • 8Gb Fibre-channel backbone connectivity
  • Supports AES 256-Bit Encryption
  • Library partitioning/sharing (up to 16 partitions)
  • Advanced drive & tape monitoring with e-mail alerts

Need a tape drive or an Quantum i6000 tape library repaired? Or just need a Quantum i6000 tape experienced technician on-site? ISC Group LLC offers several options to charge our clients just for the time spent and parts used. Call 1-877-472-8273 for more information on your Quantum Scalar i6000 Tape Library.

ISC’s highly qualified and certified technical staff can provide hardware maintenance support services and repair for the Quantum Scalar i6000 Tape Library. Our maintenance contracts and services cost typically 50-70% less than what original manufacturers charge.