Call Us Today! 1-877-472-8273 or 1-877-472-3475 | International: +1-858-573-8600|

Your Single Source Provider for all your Data Center Post-Warranty Needs

Quantum ADIC Scalar i500 Tape Library




Need to have your Quantum ADIC Scalar i500 Tape Library serviced or repaired? We’ve got you covered.

For your convenience, ISC offers depot repair services for you Quantum Scalar i500 tape library. 

Our depot repair center staff has the ability to service and repair virtually all issues with your Quantum ADIC i500 Tape Library System.

All you have to do is ship your Scalar i500 Tape Library part into ISC Group. 

We complete all the work in our San Diego, CA facility. Most depot repairs are returned within five business days of receipt. All completed repairs are tested in our Lab to ensure their proper functioning.

We will evaluate it, determine the issue and provide an estimate for repair.

Call Us Today! 1-877-472-8273 or 1-877-472-3475 | International: +1-858-573-8600

Need your Quantum ADIC Scalar i500 Tape Library repaired on-site?

ISC Group can get a field engineer on-site fast, for repairs, and service of your Scalar i500 Tape Library. In order to minimize the downtime of your Quantum Scalar i500, we offer on-site maintenance 24/7.

We understand that for a variety of reasons your ADIC Scalar i500 Tape Library may not be covered under a service contract, even though it will require service at some point during its lifetime. Without coverage from a service contract, our field service engineers can still provide a wide range of Scalar i500 support and maintenance services for a set hourly rate.

If you’re in need of a Quantum ADIC i500 T&M services, please click the Request for Service button below. We only bill you for time and materials, without requiring a current maintenance contract.

Call Us Today! 1-877-472-8273 or 1-877-472-3475 | International: +1-858-573-8600

​​​​​Does your IT staff just need a little support with the Scalar i500 Tape Library? 

Don’t worry, we’ve got you covered.

  • Technical Telephone Support is available for the Quantum ADIC Scalar i500 Tape Library System, from ISC Group.
  • We can offer accurate and intelligent support to your IT staff, walking them through troubleshooting and repairs for the Scalar i500 Library.

Call Us Today! 1-877-472-8273 or 1-877-472-3475 | International: +1-858-573-8600

Advanced Exchange

Sometimes phone technical support isn’t enough to help you fix the problems with your Quantum ADIC i500, on site. Or maybe your Scalar i500 has a malfunctioning drive, which needs to be repaired by a qualified technician. Our advance exchange is often a fast solution to have your equipment up and running quickly.

If you’re looking to minimize downtime on your Quantum, or ADIC Scalar i500 Tape Library, and avoid on-site technical support or service, you can take advantage of our cost-effective Scalar i500 Advance Exchange / Hot Swap program.

As soon as you contact us to report your issue, we can immediately ship a replacement unit overnight to your location to get you up and running. You then ship your faulty Quantum i500 or ADIC i500 tape equipment to our service center, where our technicians will service and repair it, and ship it back to your facility to keep as a spare for any future issues.

Quantum ADIC Scalar i500 Maintenance and Service contracts

Looking for a maintenance contract for your Scalar i500 Tape Library Backup System? At ISC Group, we understand that every company has different requirements for data storage service contracts, depending on its individual data storage support needs, internal resources and budget requirements. 

When the manufacturer’s warranty expires for your Scalar i500 Library, or any other Quantum/ADIC Tape Storage System, post-warranty maintenance agreements are often the most economical solution to maintain the health of your Scalar i500 Tape Library equipment.

That’s why we offer flexible data storage hardware maintenance contracts and service agreements to meet your unique IT needs.

POST-WARRANTY Quantum ADIC  Scalar i500 tape library SLA OPTIONS

We offer several types of post-warranty Scalar  i500 SLA options ( Service Level Agreements) depending on your configuration, support and maintenance needs. Choose the SLA that works best for your company:

  • check7x24x4 (7 days a week, 24 hours a day, same day, 4-hour response time)
  • check5x9x4 (5 days a week, 9 hours a day, same day, 4-hour response time)
  • checkNBD (next business day)
  • checkCustomized SLA to meet your unique requirements

Quantum adic scalar i500 tape library CONTRACT OPTIONS

We know being able to extend the life cycle of your Scalar i500, has a direct effect on your bottom line. That’s why we offer several types of data storage contract options to match your unique Quantum ADIC Tape Library and Tape Drive support needs, and budget requirements:

  • Data storage full support agreements: when you need scheduled and remedial maintenance, replacement parts, technical phone support and a dedicated on-site field engineer
  • Data storage shared support agreements: when you already have local field engineers or technical personnel and simply need scheduled and remedial maintenance, replacement parts and technical phone support

To discuss your Quantum Scalar i500 or ADIC Scalar i500 Tape Library contract in more detail, please click on the Request a Quote button below and an ISC team member will promptly contact you.

1-877-472-8273 or 1-877-472-3475 | International:


Quantum’s Scalar i500 Tape Library is an intelligent tape library platform designed to accommodate growing midrange storage environments. Using faster, easier, and more reliable data protection, The ADIC i500 combines a sleek modular design with continuous robotics to provide high end state of the art scalability, performance, and reliability, all in one library.

The Quantum ADIC Scalar I500 Tape Library can accommodate continual data growth, expanding to up to 643 TB of capacity. With advanced diagnostic services, library resource management, and I/O management inside the library, iLayer monitors itself to avoid failed backups or restores. The Scalar I500 tape library offers configuration protection, which stores all configuration data & event logs on flash memory. This data can be backed up outside the library, providing for the quick & automatic transfer of a library’s configuration data & diagnostic history to a replacement controller, for fast recovery & simplified management.

Full 2N power redundancy eliminates single-points-of-failure in the power system, and the FC port fail-over functionality automatically re-routes data if a library or switch port, or cabling connection fails. The management software of the Quantum Scalar I500 Tape Library unifies library, drive and SAN connectivity into a single GUI, accessible remotely or locally. In addition, the ADIC Scalar I500’s I/O blade architecture is designed to improve reliability in SAN environments.

ISC Group LLC can help your data center save time and money with Quantum Scalar i500 Tape Library maintenance, and repair. We have the inventory and hands-on experience with Quantum ADIC i500 tape libraries and tape drives.

you have questions, we have answers

Let us put your mind at ease, by answering any of your Quantum ADIC Scalar i500 Tape Library questions.

Quantum Adic Scalar i500 Tape Library Features

  • 1 to 18 drives
  • 36 to 402 cartridges
  • Up to 643TB capacity
  • Supports LTO-4 & LTO-3 technology
  • Rack-mount design for easy and flexible installation options
  • Proactive remote diagnostics and relational diagnostics through iLayer software

Need a tape drive or an ADIC i500 tape library repaired? Or just need a Quantum i500 tape experienced technician on-site? ISC Group LLC offers several options to charge our clients just for the time spent and parts used. Call 1-877-472-8273 for more information on your Quantum Scalar i500 or ADIC Scalar i500.

ISC’s highly qualified and certified technical staff can provide hardware maintenance support services and repair for the Quantum ADIC Scalar i500 Tape Library. Our maintenance contracts and services cost typically 50-70% less than what original manufacturers charge.

Get your free Quantum quote today!

Post Warranty Maintenance & Repair Services

We offer ISC-CHS™ Call Home Service, Monitoring Software Tool capable of monitoring almost any Quantum Models.

1-877-472-8273 or 1-877-472-3475 | International: +1-858-573-8600