Quantum ADIC Scalar i2000 Tape Library


  • Depot repair      
  • Onsite repair
  • Technical support
  • Maintenance Contracts
  • Contact Us

Need to have your Quantum ADIC Scalar i2000 Tape Library serviced or repaired? We’ve got you covered.

For your convenience, ISC offers depot repair services for you Quantum Scalar i2000 tape library. 

Our depot repair center staff has the ability to service and repair virtually all issues with your Quantum ADIC i2000 Tape Library System.

All you have to do is ship your Scalar i2000 Tape Library part into ISC Group. 

We complete all the work in our San Diego, CA facility. Most depot repairs are returned within five business days of receipt. All completed repairs are tested in our Lab to ensure their proper functioning.

We will evaluate it, determine the issue and provide an estimate for repair.

Call Us Today! 1-877-472-8273 or 1-877-472-3475 | International: +1-858-573-8600

Need your Quantum ADIC Scalar i2000 Tape Library repaired on-site?

ISC Group can get a field engineer on-site fast, for repairs, and service of your Scalar i2000 Tape Library. In order to minimize the downtime of your Quantum Scalar i2000, we offer on-site maintenance 24/7.

We understand that for a variety of reasons your ADIC Scalar i2000 Tape Library may not be covered under a service contract, even though it will require service at some point during its lifetime. Without coverage from a service contract, our field service engineers can still provide a wide range of Scalar i2000 support and maintenance services for a set hourly rate.

If you’re in need of a Quantum ADIC i2000 T&M services, please click the Request for Service button below. We only bill you for time and materials, without requiring a current maintenance contract.

Call Us Today! 1-877-472-8273 or 1-877-472-3475 | International: +1-858-573-8600

​​​​​Does your IT staff just need a little support with the Scalar i2000 Tape Library? 

Don’t worry, we’ve got you covered.

  • Technical Telephone Support is available for the Quantum ADIC Scalar i2000 Tape Library System, from ISC Group.
  • We can offer accurate and intelligent support to your IT staff, walking them through troubleshooting and repairs for the Scalar i2000 Library.

Call Us Today! 1-877-472-8273 or 1-877-472-3475 | International: +1-858-573-8600

Advanced Exchange 

Sometimes phone technical support isn’t enough to help you fix the problems with your Quantum ADIC i2000, on site. Or maybe your Scalar i2000 has a malfunctioning drive, which needs to be repaired by a qualified technician. Our advance exchange is often a fast solution to have your equipment up and running quickly.

If you’re looking to minimize downtime on your Quantum, or ADIC Scalar i2000 Tape Library, and avoid on-site technical support or service, you can take advantage of our cost-effective Scalar i2000 Advance Exchange / Hot Swap program.

As soon as you contact us to report your issue, we can immediately ship a replacement unit overnight to your location to get you up and running. You then ship your faulty Quantum i2000 or ADIC i2000 tape equipment to our service center, where our technicians will service and repair it, and ship it back to your facility to keep as a spare for any future issues.

Quantum ADIC Scalar i2000 Maintenance and Service contracts

Looking for a maintenance contract for your Scalar i2000 Tape Library Backup System? At ISC Group, we understand that every company has different requirements for data storage service contracts, depending on its individual data storage support needs, internal resources and budget requirements. 

When the manufacturer’s warranty expires for your Scalar i2000 Library, or any other Quantum/ADIC Tape Storage System, post-warranty maintenance agreements are often the most economical solution to maintain the health of your Scalar i2000 Tape Library equipment.

That’s why we offer flexible data storage hardware maintenance contracts and service agreements to meet your unique IT needs.

POST-WARRANTY Quantum ADIC  Scalar i2000 tape library SLA OPTIONS

We offer several types of post-warranty Scalar  i2000 SLA options ( Service Level Agreements) depending on your configuration, support and maintenance needs. Choose the SLA that works best for your company:

  • check7x24x4 (7 days a week, 24 hours a day, same day, 4-hour response time)
  • check5x9x4 (5 days a week, 9 hours a day, same day, 4-hour response time)
  • checkNBD (next business day)
  • checkCustomized SLA to meet your unique requirements

Quantum adic scalar i2000 tape library CONTRACT OPTIONS

We know being able to extend the life cycle of your Scalar i2000, has a direct effect on your bottom line. That’s why we offer several types of data storage contract options to match your unique Quantum ADIC Tape Library and Tape Drive support needs, and budget requirements:

  • Data storage full support agreements: when you need scheduled and remedial maintenance, replacement parts, technical phone support and a dedicated on-site field engineer
  • Data storage shared support agreements: when you already have local field engineers or technical personnel and simply need scheduled and remedial maintenance, replacement parts and technical phone support

To discuss your Quantum Scalar i2000 or ADIC Scalar i2000 Tape Library contract in more detail, please click on the Request a Quote button below and an ISC team member will promptly contact you.

1-877-472-8273 or 1-877-472-3475 | International: +1-858-573-8600sales@iscgroupllc.com


Quantum ADIC Scalar i2000 Tape Library Repair and Maintenance is just a phone call away with ISC Group LLC. We have the hands-on experience and inventory with ADIC Scalar i2000 tape libraries and tape drives.

The Quantum ADIC Scalar I2000 Tape Library can expand from 100 up to more than 3,400 slots with native mixed-media support (LTO & SDLT) in a compact, 19-inch rack-compatible form factor. Featuring integrated iLayer software, the Scalar I2000 makes it easy to manage the security of your enterprise backup, disaster recovery, and archiving processes with advanced diagnostic services, library resource management, and I/O management right inside the library. The Scalar I2000 uses its I/O blade architecture to offer reliable operation in SAN environments, while reducing the resources needed to manage backup operations. The iLayer software monitors itself to avoid failed backups and restores. RAS features include dual-redundant power, non-disruptive drive, power, and fan exchanges, and component-level fault isolation.

The i2000 Tape Library is designed for enterprise customers needing the highest level of scale, performance and security to meet the most demanding archive and long-term compliance requirements. One of the major reasons enterprise customers are choosing the Quantum ADIC i2000 Tape Library, is due to its embedded monitoring of major subsystems, self-diagnostic procedures, and email alerts to system administrators. 

you have questions, we have answers

Let us put your mind at ease, by answering any of your Quantum ADIC Scalar i2000 Tape Library questions.

quantum adic scalar i2000 tape library FEATURES

  • 1 to 96 drives
  • 100 to 3492 cartridges
  • Integrated iPlatform™ architecture
  • Policy-based alerting through iLayer™ management software: proactive system monitoring, integrated policy engine, and e-mail alerting system for early problem detection
  • Real-time reporting including data written/read, slot utilization, and library activity status
  • Native partitioning and true mixed-media operation to support backup consolidation without external servers and software

Need a tape drive or an ADIC i2000 tape library repaired? Or just need a Quantum i2000 tape experienced technician on-site? ISC Group LLC offers several options to charge our clients just for the time spent and parts used. Call 1-877-472-8273 for more information on your Quantum Scalar i2000 or ADIC Scalar i2000.

ISC’s highly qualified and certified technical staff can provide hardware maintenance support services and repair for the Quantum ADIC Scalar i2000 Tape Library. Our maintenance contracts and services cost typically 50-70% less than what original manufacturers charge.