NetApp FAS8020 maintenance FAS Series Storage Platform disk array

NetApp FAS8020 Storage Array


  • Depot repair      
  • Onsite repair
  • Technical support
  • Maintenance Contracts
  • Contact Us

Need to have your NetApp FAS8020 Storage Array serviced or repaired? We’ve got you covered.

For your convenience, ISC offers depot repair services for your NetApp FAS8020 Disk Arrays. 

Our depot repair center staff has the ability to service and repair virtually all issues with your NetApp FAS8020 Storage Array System.

All you have to do is ship your FAS8020 Array part into ISC Group. 

We complete all the work in our San Diego, CA facility. Most depot repairs are returned within five business days of receipt. All completed repairs are tested in our Lab to ensure their proper functioning.

We will evaluate it, determine the issue and provide an estimate for repair.

Call Us Today! 1-877-472-8273 or 1-877-472-3475 | International: +1-858-573-8600

Need your NetApp FAS8020 Storage Array repaired on-site?

ISC Group can get a field engineer on-site fast, for repairs, and service of your FAS8020 Disk Array. In order to minimize the downtime of your NetApp FAS8020, we offer on-site maintenance 24/7.

We understand that for a variety of reasons your NetApp FAS8020 may not be covered under a service contract, even though it will require service at some point during its lifetime. Without coverage from a service contract, our field service engineers can still provide a wide range of FAS8020 Disk Array support and services for a set hourly rate.

If you’re in need of a NetApp FAS8020 T&M services, please click the Request for Service button below. We only bill you for time and materials, without requiring a current maintenance contract.

Call Us Today! 1-877-472-8273 or 1-877-472-3475 | International: +1-858-573-8600

​​​​​Does your IT staff just need a little support with the NetApp FAS8020 Disk Array? 

Don’t worry, we’ve got you covered.

  • Technical Telephone Support is available for the NetApp FAS8020 Disk Array, from ISC Group.
  • We can offer accurate and intelligent support to your IT staff, walking them through troubleshooting and repairs for the NetApp FAS8020 Disk Array System.

Call Us Today! 1-877-472-8273 or 1-877-472-3475 | International: +1-858-573-8600

Advanced Exchange 

Sometimes phone technical support isn’t enough to help you fix the problems with your NetApp FAS8020, on site. Or maybe your FAS8020 has a malfunctioning drive, which needs to be repaired by a qualified technician. Our advance exchange is often a fast solution to have your equipment up and running quickly.

If you’re looking to minimize downtime on your NetApp FAS8020 Disk Array, and avoid on-site technical support or service, you can take advantage of our cost-effective FAS8020 Advance Exchange / Hot Swap program.

As soon as you contact us to report your issue, we can immediately ship a replacement unit overnight to your location to get you up and running. You then ship your faulty FAS8020 equipment to our service center, where our technicians will service and repair it, and ship it back to your facility to keep as a spare for any future issues.

NetApp FAS8020 Disk Array Maintenance and Service contracts

Looking for a maintenance contract for your NetApp FAS8020 Storage Array? At ISC Group, we understand that every company has different requirements for data storage service contracts, depending on its individual data storage support needs, internal resources and budget requirements. 

When the manufacturer’s warranty expires for your FAS8020 Storage Array or any other NetApp FAS8020 Series Storage Platform, post-warranty maintenance agreements are often the most economical solution to maintain the health of your FAS8020 Disk Array equipment.

That’s why we offer flexible data storage hardware maintenance contracts and service agreements to meet your unique IT needs.


We offer several types of post-warranty NetApp FAS8020 SLA options ( Service Level Agreements) depending on your configuration, support and maintenance needs. Choose the SLA that works best for your company:

  • check7x24x4 (7 days a week, 24 hours a day, same day, 4-hour response time)
  • check5x9x4 (5 days a week, 9 hours a day, same day, 4-hour response time)
  • checkNBD (next business day)
  • checkCustomized SLA to meet your unique requirements

Netapp fas8020 maintenance CONTRACT OPTIONS

We know being able to extend the life cycle of your NetApp FAS8020, has a direct effect on your bottom line. That’s why we offer several types of data storage contract options to match your unique NetApp FAS8020 Series Disk Array support needs, and budget requirements:

  • Data storage full support agreements: when you need scheduled and remedial maintenance, replacement parts, technical phone support and a dedicated on-site field engineer
  • Data storage shared support agreements: when you already have local field engineers or technical personnel and simply need scheduled and remedial maintenance, replacement parts and technical phone support

To discuss your NetApp FAS8020 maintenance contract in more detail, please click on the Request a Quote button below and an ISC team member will promptly contact you.

1-877-472-8273 or 1-877-472-3475 | International:


The NetApp FAS8020 Storage Array is a member of the Netapp FAS8000 Series family of Storage Arrays. The NetApp FAS8000 Series present themselves as the perfect option to simplify your storage environment running NAS and SAN workloads, with unified scale-out storage.

The NetApp FAS8020 and family also protect your at-rest data extremely efficiently by accelerating enterprise applications with up to 1.7PB of hybrid flash memory, to reduce latency and speed operations. The NetAPP FAS8000 series is capable of scaling up to 172PB with clustering All Flash FAS (AFF) systems. The FAS8020 can easily integrate with your existing third-party storage arrays to consolidate your data backup infrastructure.

The NetApp FAS8020 Disk Array responds flexibly to your ever changing business requirements. By using hybrid flash, the FAS8020 is able is Accelerate SAN and NAS workloads.

You can rest assured that your NetApp FAS8020 will deliver uptime, security, and a cost effective way to store your data. With continuous availability, the FAS8020 Storage Array uses built in encryption to give proven storage efficiency.

The NetApp FAS8020 is designed for business critical environments that require a fully scalable hybrid flash storage system.

Some FAS8020 Series Storage Array highlights to consider:

– Flash functions as a self-managing virtual storage tier with up to 144TB of flash per HA pair and 1.7PB per cluster. Hot data is automatically promoted to flash in        real time.

– Scales out by growing from two nodes up to a 24 node cluster with 138PB of capacity, including combinations of different FAS and AFF models.

– Designed to deliver 99.9999% availability or greater through a comprehensive approach that combines highly reliable hardware, innovative software, and                    sophisticated service analytics.

– All models are designed to deliver 99.9999% availability or greater through a comprehensive approach that combines highly reliable hardware, innovative software,   and sophisticated service analytics.

you have questions, we have answers

Let us put your mind at ease, by answering any of your NetApp Disk Array questions.


NAS Scale-out1-24 nodes (12 HA pairs)

  • Maximum drives (HDD/SSD): 5,760/2,880
  • Maximum Raw Capacity: 57PB
  • Maximum Flash Cache: 36TB
  • Maximum Flash Pool: 288TB
  • Maximum memory: 576GB

SAN Scale-out1–12 nodes (6 HA pairs)

  • Maximum drives (HDD/SSD): 2,880/1,440
  • Maximum Raw Capacity: 28PB
  • Maximum Flash Cache: 18TB
  • Maximum Flash Pool: 144TB
  • Maximum memory: 288GB
  • Cluster interconnect: 2 10GbE
  • OS version: ONTAP 8.2.1 and later

Host/client operating systems supported:

Windows 2000, Windows Server 2003, Windows Server 2008, Windows Server 2012, Windows Server 2016, Windows XP, Linux, Sun Solaris, AIX, HP-UX, Mac OS, VMware, ESX

For post-warranty peace of mind, ISC Group offers its proprietary remote monitoring software called ICS-CHS™. ISC-CHS Call Home Service monitors the health and proper function of your NetApp FAS8020 Disk Array.. It also ensures 24/7 protection of your critical information systems by alerting you as soon as problems occur.

ISC’s highly qualified and certified technical staff can provide hardware maintenance support services and repair for the NetApp FAS8020 Storage Array. Our maintenance contracts and services cost typically 50-70% less than what original manufacturers charge.