Your Single Source Provider for all your Data Center Post-Warranty Needs
ISC Group has been the industry leader for over 15 years in Hitachi maintenance. We have both certified Hitachi technicians, and strategically placed field engineers throughout the world, made available to you 24 hours per day, 7 days per week. This is one of the many ways we ensure that we live up to our reputation as the most reliable post warranty third party Hitachi storage maintenance company.
Our highly qualified and certified technical staff can provide phone and on-site post-warranty technical Hitachi maintenance, as well as repair and support services for virtually all models and configurations of Hitachi storage devices.
We know what it’s like being stuck between two maintenance plans, and being forced to pay more. We understand that every one of our customers has their own needs that must be met, when choosing a cost-effective maintenance plan for your Hitachi storage system. That’s why ISC doesn’t lump all of our customers into a cut and dry maintenance plan. We allow you to pick each individual service that your company needs, without forcing you to pay for extra “must have” add-ons that you don’t need.
We can offer any hour/day maintenance contract for your Hitachi storage device. From 5×9, to 24×7, ISC Group has you covered. Our far reaching Hitachi support resources give us the ability to offer you such flexible, and customized maintenance plans.
We offer several types of post-warranty HITACHI SLA options (Service Level Agreements) depending on your current hardware configuration, support and maintenance needs. Choose any SLA that works best for your company:
We know being able to extend the life cycle of your Hitachi disk array, has a direct effect on your bottom line. That’s why we offer several types of maintenance contract options to match your unique Hitachi support needs, and budget requirements:
When the manufacturer’s warranty expires for your Hitachi disk array or storage device, post-
Post-Warranty maintenance agreements are usually the most economical, and practical solution to maintaining the health of your Hitachi storage equipment. That’s one of the many reasons why ISC Group makes sure to offer flexible maintenance contracts to meet data storage needs.
Need Your HITACHI Storage Device Repaired On-site?
ISC Group specializes in getting a field engineer on-site fast, for repairs and service of your Hitachi Storage Device. In order to minimize any downtime that your storage system may incur, we make sure to offer our on-site Hitachi maintenance services 24 hours per day, 7 days per week.
We understand that for a variety of reasons your Hitachi storage device may not be covered under a maintenance contract, even though it will require service at some point during its lifetime. This doesn’t cause any issues with us. With or without coverage from a maintenance contract, our field service engineers can still provide a wide range of Hitachi technical support and on-site maintenance services for a set hourly rate.
For your convenience, No Hitachi Maintenance contract is required to take advantage of our services. We will only bill you for time and materials, no extra service fees.
If you’re in need of repair services for you Hitachi storage device, please click the Request for Service button below.
Does your IT staff just need a little support with your Hitachi Disk Array? Don’t worry, we’ve got you covered.
Advanced Exchange Program:
Sometimes technical support over the phone isn’t enough to help you fix the problems with your Hitachi Storage Device, on site. Or maybe your Disk Array has a malfunctioning hard drive, which needs to be replaced by a qualified technician. Our Hitachi advance exchange program is a fast, and reliable solution to have your equipment up and running quickly.
If you’re looking to minimize downtime on your Hitachi Storage Array, and avoid on-site technical support or Hitachi maintenance, you can take advantage of our cost-effective Advance Exchange / Hot Swap program.
As soon as you contact us to report your issue, we can immediately ship a replacement unit overnight to your location to get you up and running. You then ship your Hitachi Storage equipment to our service center, where our certified Hitachi maintenance technicians will service and repair it. After our certified Hitachi technicians have completed testing the equipment in our in-house lab, we will then ship it back to your facility to keep as a spare for any future issues.
ISC Group is the industry leader in post warranty third-party maintenance. We pride ourselves in the work we do, and the product knowledge we offer to our customers.
If there is any question that you can’t find the answer to on our website, or if you have any general questions, comments, or feedback, we’d love to hear from you.
ISC Group’s Hitachi maintenance contracts and repair services will allow you to extend the useful life of your HDS storage devices and keep them running in good condition for many years after the Hitachi End of Service Life date. With ISC’s post warranty support, not only will you will be paying up to 70% less for a maintenance contract, but you will also be extending the life of your Disk Array system, directly resulting in significant cost savings.
All parts used in our maintenance, and support contracts use the original OEM parts designed for your exact Hitachi product. Every replacement part, or storage device that leaves our warehouse has been tested in our own in-house lab, using the same storage array setup that your company uses.
By testing all replacement parts under strict quality control procedures, it ensures that the job gets done right the first time, minimizing, or fully negating any unnecessary costly storage equipment downtime. We make sure that any spares kits, or replacement parts that we might need to properly perform maintenance and support of your storage device, are stored in a forward stocking location. This forward stocking location is chosen to be close enough to the site address that the covered Hitachi Storage hardware is located at. This ensures that we can meet any, and every type of SLA (Service Level Agreement) for your ISC Hitachi maintenance contract.
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