EMC Storage | MAINTENANCE, SUPPORT and Repair services

VNX | VMAX | DMX | CX | ClarIIon

1-877-472-8273 sales@iscgroupllc.com

  • Maintenance
  • Onsite repair
  • Technical support
  • Key benefits
  • Contact Us
  • EMC End of life

EMC Maintenance Contracts

Whether you are looking for a 5×9, or a 24×7 maintenance contract, ISC has you covered. Our far reaching EMC support resources allow us to be flexible, and offer you the ability to create a customized, and unique EMC maintenance plan that caters to your business needs. 

When the manufacturer’s warranty expires for your EMC disk array or storage device, post-warranty maintenance agreements are often the most economical solution to maintain the health of your storage equipment. That’s why we offer flexible Hitachi storage hardware maintenance contracts to meet your unique IT needs.

Post warranty EMC Storage SLA options

We offer several types of post-warranty SLA options ( Service Level Agreements) depending on your configuration, support and maintenance needs. Choose the SLA that works best for your company:

  • 7x24x4 (7 days a week, 24 hours a day, same day, 4-hour response time)
  • 5x9x4 (5 days a week, 9 hours a day, same day, 4-hour response time)
  • NBD (next business day)
  • Customized SLA to meet your unique requirements

 EMC maintenance contract options

We know being able to extend the life cycle of your EMC disk array, has a direct effect on your bottom line. That’s why we offer several types of contract options to match your unique EMC support needs, and budget requirements:

  • Data storage full support agreements: when you need scheduled and remedial maintenance, replacement parts, technical phone support and a dedicated on-site field engineer
  • Data storage shared support agreements: when you already have local field engineers or technical personnel and simply need scheduled and remedial maintenance, replacement parts and technical phone support

Need Your EMC Storage Device Repaired On-site?

ISC Group can get a field engineer on-site fast, for repairs, and service of your EMC Disk Array. In order to minimize the downtime of your storage system, we offer on-site maintenance 24/7.

We understand that for a variety of reasons your EMC storage device may not be covered under a maintenance contract, even though it will require service at some point during its lifetime. Without coverage from a service contract, our field service engineers can still provide a wide range of support and maintenance services for a set hourly rate.

For your convenience we only bill you for time and materials, without requiring a current maintenance contract.

If you’re in need of EMC Storage repair services, please click the Request for Service button below. 

Does your IT staff just need a little support with your EMC Disk Array? Don’t worry, we’ve got you covered.

  • Technical Telephone Support is available for EMC Storage System, from ISC Group.
  • We can offer accurate and intelligent support to your IT staff, walking them through troubleshooting and repairs for your EMC Disk Array System.

Advanced Exchange Program:

Sometimes technical support over the phone isn’t enough to help you fix the problems with your EMC Storage Device, on site. Or maybe your Disk Array has a malfunctioning hard drive, which needs to be replaced by a qualified technician. Our Hitachi advance exchange program is a fast, and reliable solution to have your equipment up and running quickly.

If you’re looking to minimize downtime on your EMC Storage Array, and avoid on-site technical support or maintenance, you can take advantage of our cost-effective Advance Exchange / Hot Swap program.

As soon as you contact us to report your issue, we can immediately ship a replacement unit overnight to your location to get you up and running. You then ship your EMC Storage System equipment to our service center, where our certified EMC maintenance technicians will service and repair it, and then ship it back to your facility to keep as a spare for any future issues.

Call Us Today! 1-877-472-8273 or 1-877-472-3475 | International: +1-858-573-8600

Key Benefits of letting isc handle your EMC maintenance and repair services:

  • Post warranty support to continue the life of your product.
  • We go above and beyond EMC OEM services at a fraction of the cost.
  • Experienced, certified EMC maintenance engineers.
  • All parts and spares kits are stored at forward stocking locations close to the EMC storage device location.
  • Every part that leave our warehouse are tested in the identical storage device that you own. 
  • Flexibility to customize any level of service to cater to the needs of your company.

1-877-472-8273 or 1-877-472-3475 | International: +1-858-573-8600| sales@iscgroupllc.com

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ISC Group has been the industry leader for over 15 years in EMC maintenance. We have both certified EMC technicians, and strategically placed field engineers throughout the world, made available to you 24 hours per day, 7 days per week. This is one of the many ways we ensure that we live up to our reputation as the most reliable post warranty EMC maintenance company.

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Our highly qualified and certified EMC technical staff can provide phone and on-site post-warranty technical EMC maintenance, as well as EMC repair and support services for virtually all model numbers of EMC Disk Arrays and storage devices.

We ensure that our EMC maintenance contracts and services will allow you to extend the useful life of your EMC Data Systems storage device and keep them running in good condition for many years after the manufacturer (EMC) End of Service Life date.

With ISC’s post warranty support, not only will you will be paying up to 60% less for an EMC maintenance contract, but you will also be extending the life of your EMC Storage system, directly resulting in significant cost savings.

All parts used in our EMC maintenance, and support contracts use the original OEM parts designed for your exact EMC Storage Array. Every replacement part, or storage device that leaves our warehouse has been tested in our own in-house lab, using the same disk array system that you own. By testing all replacement parts under strict quality control procedures, it ensures that the job gets done right the first time, minimizing, or fully negating any downtime of your system.

All of our parts and spares that are used for maintenance and support of your EMC disk array, are placed in a forward stocking location that we make sure is close enough to the equipment site location in order to meet any and every type of SLA (Service Level Agreement).

We currently support the following EMC Disk Array models:

EMC DMX

EMC VMAX 10K

EMC VNX5300

EMC VNX5700

EMC VNX8000

EMC VNXE3300

EMC CX600

EMC CX3-40

EMC FC4500

EMC DMX2

EMC VMAX 20K

EMC VNX5400

EMC VNX5800

EMC VNXE3100

EMC CX300

EMC CX700

EMC CX3-80

EMC FC4700

EMC DMX3

EMC VMAX 40K

EMC VNX5500

EMC VNX7500

EMC VNXE3150

EMC CX400

EMC CX3-10

EMC AX4-5

EMC FC4570

EMC DMX4

EMC VNX5100

EMC VNX5600

EMC VNX7600

EMC VNXE3200

EMC CX500

EMC CX3-20

EMC AX4-5i

EMC FC5700