EMC VNX5800 Maintenance VNX Series unified Storage system


  • Depot repair      
  • Onsite repair
  • Technical support
  • Maintenance Contracts
  • Contact Us

Need to have your EMC VNX5800 Storage Array serviced or repaired? We’ve got you covered.

For your convenience, ISC offers depot repair services for your EMC VNX5800 Disk Arrays. 

Our depot repair center staff has the ability to service and repair virtually all issues with your EMC VNX Unified Storage Array.

All you have to do is ship your VNX5800 Storage part into ISC Group. 

We complete all the work in our San Diego, CA facility. Most depot repairs are returned within five business days of receipt. All completed repairs are tested in our Lab to ensure their proper functioning.

We will evaluate it, determine the issue and provide an estimate for repair.

Call Us Today! 1-877-472-8273 or 1-877-472-3475 | International: +1-858-573-8600

Need your EMC VNX5800 Storage Array repaired on-site?

ISC Group can get a field engineer on-site fast, for repairs, and service of your VNX5800 Disk Array. In order to minimize the downtime of your EMC VNX storage system, we offer on-site maintenance 24/7.

We understand that for a variety of reasons your EMC VNX5800 may not be covered under a service contract, even though it will require service at some point during its lifetime. Without coverage from a service contract, our field service engineers can still provide a wide range of VNX Disk Array support and services for a set hourly rate.

If you’re in need of VNX5800 T&M services, please click the Request for Service button below. We only bill you for time and materials, without requiring a current maintenance contract.

Call Us Today! 1-877-472-8273 or 1-877-472-3475 | International: +1-858-573-8600

​​​​​Does your IT staff just need a little support with the EMC VNX5800 Disk Array? 

Don’t worry, we’ve got you covered.

  • Technical Telephone Support is available for the VNX Storage Array, from ISC Group.
  • We can offer accurate and intelligent support to your IT staff, walking them through troubleshooting and repairs for the EMC VNX5800 Disk Array System.

Call Us Today! 1-877-472-8273 or 1-877-472-3475 | International: +1-858-573-8600

Advanced Exchange 

Sometimes phone technical support isn’t enough to help you fix the problems with your EMC VNX5800, on site. Or maybe your VNX system has a malfunctioning drive, which needs to be repaired by a qualified technician. Our advance exchange is often a fast solution to have your equipment up and running quickly.

If you’re looking to minimize downtime on your EMC VNX5800 Storage Array, and avoid on-site technical support or service, you can take advantage of our cost-effective Advance Exchange / Hot Swap program.

As soon as you contact us to report your issue, we can immediately ship a replacement unit overnight to your location to get you up and running. You then ship your faulty VNX5800 equipment to our service center, where our technicians will service and repair it, and ship it back to your facility to keep as a spare for any future issues.

EMC VNX5700 Storage Array Maintenance and Service contracts

Looking for a maintenance contract for your EMC VNX5800 Storage Array? At ISC Group, we understand that every company has different requirements for data storage service contracts, depending on its individual data storage support needs, internal resources and budget requirements. 

When the manufacturer’s warranty expires for your VNX5800 Storage Array or any other EMC VNX Series Storage Platform, post-warranty maintenance agreements are often the most economical solution to maintain the health of your EMC Disk Array equipment.

That’s why we offer flexible data storage hardware maintenance contracts and service agreements to meet your unique IT needs.

EMC VNX5800 End of Life Date (EOL): 1/2018 | EMC VNX5800 End of Service Life Date (EOSL): 1/2023


We offer several types of post-warranty EMC VNX5800 SLA options ( Service Level Agreements) depending on your configuration, support and maintenance needs. Choose the SLA that works best for your company:

  • check7x24x4 (7 days a week, 24 hours a day, same day, 4-hour response time)
  • check5x9x4 (5 days a week, 9 hours a day, same day, 4-hour response time)
  • checkNBD (next business day)
  • checkCustomized SLA to meet your unique requirements


We know being able to extend the life cycle of your EMC Storage Array has a direct effect on your bottom line. That’s why we offer several types of data storage contract options to match your unique EMC VNX5800 Series Disk Array support needs, and budget requirements:

  • Data storage full support agreements: when you need scheduled and remedial maintenance, replacement parts, technical phone support and a dedicated on-site field engineer
  • Data storage shared support agreements: when you already have local field engineers or technical personnel and simply need scheduled and remedial maintenance, replacement parts and technical phone support

To discuss your EMC VNX5800 Storage Array maintenance contract in more detail, please click on the Request a Quote button below and an ISC team member will promptly contact you.

1-877-472-8273 or 1-877-472-3475 | International: +1-858-573-8600sales@iscgroupllc.com


The EMC VNX5800 Storage Array was designed for, but not limited to suit midrange storage environments. The VNX5800 is capable of scaling from as little as 4 drives, to as many as 750 drives. Add in block and file functionality to the mix, and the VNX5800 as no problem meeting any and all of your performance needs.

With a maximum raw capacity of 3 petabytes, the EMC VNX5800 Storage Platform blows away it’s competitors, and stands in a class of it’s own. All of the EMC VNX series disk arrays are considered Unified, Hybrid Storage Arrays because of their ability to deploy EMC’s FLASH 1st strategy, including FAST Cache and FAST VP. The EMC VNX5800 comes configured out of the box with multicore optimization. Using MCx with your VNX5800 Array will easily boost your transaction performance by a minimum of 4x, while allowing you to take complete advantage of it’s flash storage capabilities.

If you’re looking for a storage array that has the power, and performance needed to handle enterprise level workloads, in rigorous environments, then look no further. You have found your Unified Storage Array. The EMC VNX5800. High performance and low costs is what drives many companies to this data storage solution. They hybrid VNX storage array includes not only thin provisioning, and de-duplication, but also unparalleled compression. With the added VMware and Microsoft Hyper-V integration, the EMC VNX5800 Disk Array is all but guaranteed to give you industry leading optimization, performance, and cost savings, without sacrificing data security. The EMC VNX5800 protects your company’s data with optional local, remote, and application protection solutions, giving you the peace of mind that your data is safe.

you have questions, we have answers

Let us put your mind at ease, by answering any of your EMC VNX5800 maintenance questions.

EMC VNX5800 Unified storage FEATURES

Min/Max Drives: 4/750Array Enclosure: 3U Disk Processor Enclosure (Holds 25×2.5” SAS/Flash Drives) Drive Enclosure Options: 15×3.5”, 25×2.5”, 60×3.5″, 120×2.5″Drive Type: SAS/Flash drivesMax Raw Capacity: 3000 TBRaid Options: 0/1/10/3/5/6Max LUNs: 2,100

Drives Supported• 100 GB Solid State Drive• 200 GB Solid State Drive• 400 GB Solid State Drive• 800 GB Solid State Drive• 6 TB Solid State Drive• 3 TB Solid State Drive• 300 GB 15K SAS Drive• 600 GB 10K SAS Drive• 900 GB 10K SAS Drive• 1 TB 7.2K SAS Drive• 2 TB 7.2K SAS Drive• 3 TB 7.2K SAS Drive• 4 TB 7.2K SAS Drive

For post-warranty peace of mind, ISC Group offers its proprietary remote monitoring software called ICS-CHS™. ISC-CHS Call Home Service monitors the health and proper function of your EMC VNX5800 Disk Array.. It also ensures 24/7 protection of your critical information systems by alerting you as soon as problems occur.

ISC’s highly qualified and certified technical staff can provide hardware maintenance support services and repair for the EMC VNX5800 Storage Array. Our maintenance contracts and services cost typically 50-70% less than what original manufacturers charge.