EMC VNX5500 Maintenance VNX Series unified Storage system



  • Depot repair      
  • Onsite repair
  • Technical support
  • Maintenance Contracts
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Need to have your EMC VNX5500 Storage Array serviced or repaired? We’ve got you covered.

For your convenience, ISC offers depot repair services for your EMC VNX5500 Disk Arrays. 

Our depot repair center staff has the ability to service and repair virtually all issues with your EMC VNX Unified Storage Array.

All you have to do is ship your VNX5500 Storage part into ISC Group. 

We complete all the work in our San Diego, CA facility. Most depot repairs are returned within five business days of receipt. All completed repairs are tested in our Lab to ensure their proper functioning.

We will evaluate it, determine the issue and provide an estimate for repair.

Call Us Today! 1-877-472-8273 or 1-877-472-3475 | International: +1-858-573-8600

Need your EMC VNX5500 Storage Array repaired on-site?

ISC Group can get a field engineer on-site fast, for repairs, and service of your VNX5500 Disk Array. In order to minimize the downtime of your EMC VNX storage system, we offer on-site maintenance 24/7.

We understand that for a variety of reasons your EMC VNX5500 may not be covered under a service contract, even though it will require service at some point during its lifetime. Without coverage from a service contract, our field service engineers can still provide a wide range of VNX Disk Array support and services for a set hourly rate.

If you’re in need of VNX5500 T&M services, please click the Request for Service button below. We only bill you for time and materials, without requiring a current maintenance contract.

Call Us Today! 1-877-472-8273 or 1-877-472-3475 | International: +1-858-573-8600

​​​​​Does your IT staff just need a little support with the EMC VNX5500 Disk Array? 

Don’t worry, we’ve got you covered.

  • Technical Telephone Support is available for the VNX Storage Array, from ISC Group.
  • We can offer accurate and intelligent support to your IT staff, walking them through troubleshooting and repairs for the EMC VNX5500 Disk Array System.

Call Us Today! 1-877-472-8273 or 1-877-472-3475 | International: +1-858-573-8600

Advanced Exchange 

Sometimes phone technical support isn’t enough to help you fix the problems with your EMC VNX5500, on site. Or maybe your VNX system has a malfunctioning drive, which needs to be repaired by a qualified technician. Our advance exchange is often a fast solution to have your equipment up and running quickly.

If you’re looking to minimize downtime on your EMC VNX5500 Storage Array, and avoid on-site technical support or service, you can take advantage of our cost-effective Advance Exchange / Hot Swap program.

As soon as you contact us to report your issue, we can immediately ship a replacement unit overnight to your location to get you up and running. You then ship your faulty VNX5500 equipment to our service center, where our technicians will service and repair it, and ship it back to your facility to keep as a spare for any future issues.

EMC VNX5500 Storage Array Maintenance and Service contracts

Looking for a maintenance contract for your EMC VNX5500 Storage Array? At ISC Group, we understand that every company has different requirements for data storage service contracts, depending on its individual data storage support needs, internal resources and budget requirements. 

When the manufacturer’s warranty expires for your VNX5500 Storage Array or any other EMC VNX Series Storage Platform, post-warranty maintenance agreements are often the most economical solution to maintain the health of your EMC Disk Array equipment.

That’s why we offer flexible data storage hardware maintenance contracts and service agreements to meet your unique IT needs.


We offer several types of post-warranty EMC VNX5500 SLA options ( Service Level Agreements) depending on your configuration, support and maintenance needs. Choose the SLA that works best for your company:

  • check7x24x4 (7 days a week, 24 hours a day, same day, 4-hour response time)
  • check5x9x4 (5 days a week, 9 hours a day, same day, 4-hour response time)
  • checkNBD (next business day)
  • checkCustomized SLA to meet your unique requirements


We know being able to extend the life cycle of your EMC Storage Array has a direct effect on your bottom line. That’s why we offer several types of data storage contract options to match your unique EMC VNX5500 Series Disk Array support needs, and budget requirements:

  • Data storage full support agreements: when you need scheduled and remedial maintenance, replacement parts, technical phone support and a dedicated on-site field engineer
  • Data storage shared support agreements: when you already have local field engineers or technical personnel and simply need scheduled and remedial maintenance, replacement parts and technical phone support

To discuss your EMC VNX5500 Storage Array maintenance contract in more detail, please click on the Request a Quote button below and an ISC team member will promptly contact you.

1-877-472-8273 or 1-877-472-3475 | International: +1-858-573-8600sales@iscgroupllc.com


The EMC VNX5500 Storage System is a high performing unified storage device that is as efficient as it is simple. The VNX5500 is designed medium to enterprise level businesses that require a modular architecture that easily integrates a variety of different hardware components. With this advanced integration, the EMC VNX5500 is capable of block, file, and object storage, which give this storage array coexisting support for NAS, iSCSI, Fibre Channel, and FCoE protocols. Mid to enterprise level businesses looking for an EMC storage system that is optimized for virtual applications will be driven to the power and the total cost of ownership (TCO) of the EMC VNX500.

The VNX5500 series offers a variety of file functionalities. Utilizing two to eight X-Blades, block storage, and a dual Intel Xeon processor with 24 GB of ram. Combine that with hot swappable hard drives, and full leveraging of its 6Gb SAS disk drive arrangement, and you have a powerful yet affordable storage array. The EMC VNX5500 can hold up to 250 drives, and boasts a scalability of up to 480TB. This EMC Storage Array can handle up to 12GB of system memory at the block storage level, with multiple connectivity options.

The Dell / EMC 5500 model of the VNX Unified Storage Platform is ideal for any mid sized company looking to take advantage of enterprise level storage without having to pay the exorbitant costs of an enterprise level storage array.

Mfg.Part: VNX5500DP25

you have questions, we have answers

Let us put your mind at ease, by answering any of your EMC VNX5500 maintenance questions.

EMC VNX5500 Unified storage FEATURES

Min/Max Drives: 4/250Array Enclosure: 3U Disk Processor Enclosure (Holds 15×3.5” or 25×2.5” SAS/Flash Drives) Drive Enclosure Options: 15×3.5”, 25×2.5”, 60×3.5”Drive Type: SAS/Flash drivesMax Raw Capacity: 720 TBRaid Options: 0/1/10/3/5/6Max LUNs: 4096

Drives Supported• 100 GB Solid State Drive• 200 GB Solid State Drive• 300 GB 10K SAS Drive• 300 GB 15K SAS Drive• 600 GB 10K SAS Drive• 600 GB 10K SAS Drive• 900 GB 10K SAS Drive• 1 TB 7.2K SAS Drive• 2 TB 7.2K SAS Drive• 3 TB 7.2K SAS Drive

For post-warranty peace of mind, ISC Group offers its proprietary remote monitoring software called ICS-CHS™. ISC-CHS Call Home Service monitors the health and proper function of your EMC VNX5500 Disk Array.. It also ensures 24/7 protection of your critical information systems by alerting you as soon as problems occur.

ISC’s highly qualified and certified technical staff can provide hardware maintenance support services and repair for the EMC VNX5500 Storage Array. Our maintenance contracts and services cost typically 50-70% less than what original manufacturers charge.