EMC | Clariion | Ax4-5f | ax4-5i Maintenance EMC/Clariion Storage array



  • Depot repair      
  • Onsite repair
  • Technical support
  • Maintenance Contracts
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Need to have your EMC AX4-5F, or AX4-5I Disk Array serviced or repaired? We’ve got you covered.

For your convenience, ISC offers depot repair services for your EMC AX4-5 Storage Arrays. 

Our depot repair center staff have the ability to service and repair virtually all issues with your EMC/Clariion AX4-5 Disk Array System.

All you have to do is ship your AX4-5F, or AX4-5I Disk Array part into ISC Group. 

We complete all the work in our San Diego, CA facility. Most depot repairs are returned within five business days of receipt. All completed repairs are tested in our Lab to ensure their proper functioning.

We will evaluate it, determine the issue and provide an estimate for repair.

Call Us Today! 1-877-472-8273 or 1-877-472-3475 | International: +1-858-573-8600

Need your EMC AX4-5 Disk Array repaired on-site?

ISC Group can get a field engineer on-site fast, for repairs, and service of your AX4-5F, or AX4-5i Storage Array. In order to minimize the downtime of your EMC / Clariion AX4-5, we offer on-site maintenance 24/7.

We understand that for a variety of reasons your AX4-5 Array may not be covered under a service contract, even though it will require service at some point during its lifetime. Without coverage from a service contract, our field service engineers can still provide a wide range of EMC AX4-5  Disk Array support and services for a set hourly rate.

If you’re in need of T&M services for your EMC AX4-5F, or EMC AX4-5i Storage Array, please click the Request for Service button below. We only bill you for time and materials, without requiring a current maintenance contract.

Call Us Today! 1-877-472-8273 or 1-877-472-3475 | International: +1-858-573-8600

​​​​​Does your IT staff just need a little support with the EMC / Clariion AX4-5 Disk Array? 

Don’t worry, we’ve got you covered.

  • Technical Telephone Support is available for the EMC AX4-5F, and the AX4-5i Disk Array, from ISC Group.
  • We can offer accurate and intelligent support to your IT staff, walking them through troubleshooting and repairs for the EMC AX4-5 Disk Array System.

Call Us Today! 1-877-472-8273 or 1-877-472-3475 | International: +1-858-573-8600

Advanced Exchange 

Sometimes phone technical support isn’t enough to help you fix the problems with your EMC / Clariion AX4-5, on site. Or maybe your AX4-5 has a malfunctioning drive, which needs to be repaired by a qualified technician. Our advance exchange is often a fast solution to have your equipment up and running quickly.

If you’re looking to minimize downtime on your EMC AX4-5F, or AX4-5i Disk Array, and avoid on-site technical support or service, you can take advantage of our cost-effective AX4-5 Disk Array Advance Exchange / Hot Swap program.

As soon as you contact us to report your issue, we can immediately ship a replacement unit overnight to your location to get you up and running. You then ship your faulty AX4-5 equipment to our service center, where our technicians will service and repair it, and ship it back to your facility to keep as a spare for any future issues.

EMC / Clariion AX4-5 Storage Array Maintenance and Service contracts

Looking for a maintenance contract for your EMC AX4-5F, or AX4-5i Disk Array? At ISC Group, we understand that every company has different requirements for data storage service contracts, depending on its individual data storage support needs, internal resources and budget requirements. 

When the manufacturer’s warranty expires for your AX4-5 Array or any other EMC family disk array, post-warranty maintenance agreements are often the most economical solution to maintain the health of your AX4-5 Disk Array equipment.

That’s why we offer flexible data storage hardware maintenance contracts and service agreements to meet your unique IT needs.


We offer several types of post-warranty EMC AX4-5 SLA options ( Service Level Agreements) depending on your configuration, support and maintenance needs. Choose the SLA that works best for your company:

  • check7x24x4 (7 days a week, 24 hours a day, same day, 4-hour response time)
  • check5x9x4 (5 days a week, 9 hours a day, same day, 4-hour response time)
  • checkNBD (next business day)
  • checkCustomized SLA to meet your unique requirements

EMC / Clariion AX4-5 maintenance CONTRACT OPTIONS

We know being able to extend the life cycle of your EMC AX4-5, has a direct effect on your bottom line. That’s why we offer several types of data storage contract options to match your unique EMC / Clariion Disk Array support needs, and budget requirements:

  • Data storage full support agreements: when you need scheduled and remedial maintenance, replacement parts, technical phone support and a dedicated on-site field engineer
  • Data storage shared support agreements: when you already have local field engineers or technical personnel and simply need scheduled and remedial maintenance, replacement parts and technical phone support

To discuss your EMC AX4-5 Maintenance contract in more detail, please click on the Request a Quote button below and an ISC team member will promptly contact you.

1-877-472-8273 or 1-877-472-3475 | International: +1-858-573-8600sales@iscgroupllc.com


The EMC / CLARiiON AX4-5 Storage Array series consists of the AX4-5F, and the AX4-5I disk arrays. They are designed to provide you with advanced data management features, by using their powerful Intel Xeon processors to combine simplicity, and scalability into one user centric storage solution.

The EMC AX4-5 can support up to 64 hosts and up to 60 drives, utilizing its ability to have four expansion enclosures. This ensures that your Storage Array is future proofed in order to keep up with your business’s data growth. The AX4-5F, and the AX4-5I, allow for flexible connectivity options that cater to your storage needs.

The EMC / Clariion AX4-5 iSCSI arrays support 1Gbit IP networks, and the AX4-5 Fibre Channel disk arrays utilize 4Gbit connections. With both the EMC AX4-5F, and the EMC AX4-5I, allowing you to mix up to 60 SAS drives, or SATA drives to meet any range of IT needs.

you have questions, we have answers

Let us put your mind at ease, by answering any of your EMC / Clariion AX4-5 Disk Array questions.


Base Models:

AX4-5F with single or dual Fibre Channel controllersAX4-5I with single or dual iSCSI controllers

Maximum cache:

2 GB on dual controller models1 GB on single controller models

RAID levels:

1/0, 3, 5, 6

Number of disks:

Each disk processing enclosure supports 12 drivesEach disk expansion enclosure supports 12 drivesUp to 4 expansion enclosures can be supported per arrayUp to 60 drives in the storage array

ISC’s highly qualified and certified EMC technical staff can provide hardware maintenance support services and repair for the EMC AX4-5F, and AX4-5i Disk Arrays. Our maintenance contracts and services cost typically 50-70% less than what original manufacturers charge.