Hitachi Remote Monitoring
With the ISC-CHS™ Call Home Service, Hitachi remote monitoring is available to you once the original manufacturer’s warranty expires. Proprietary to ISC Group, the ISC-CHS remote monitoring and maintenance software tool is now available for several models of Hitachi disk arrays:
- Mid-range Hitachi disk arrays: Thunder 9570V, Thunder 9585V
- Enterprise Hitachi disk arrays: Lightning 9910, Lightning 9960, Lightning 9970V, Lightning 9980V, TagmaStore Universal Storage Platform USP100, USP500 and USP1100, Universal Storage Platform USP V, Universal Storage Platform USP VM, TagmaStore Network Storage Controller NSC55
- Modular Hitachi disk arrays: Adaptable Modular Storage AMS 200, AMS 500, AMS 1000, AMS 2100, AMS 2300, AMS 2500
The ISC-CHS tool allows 24/7 Hitachi remote monitoring and only requires an internet connection or a dedicated phone line to function. ISC support engineers can install it remotely (preferred method) or a local field engineer can download it from a FTP link or CD ROM into the unit’s integrated laptop or internal server (SVP) for the enterprise units, or a network PC for the mid-range and modular units. This will allow the tape library to connect with the ISC remote monitoring servers.
The system is proactive and will notify the ISC technical team every time there is a hardware failure with the Hitachi disk array by sending a package message to the ISC analyzer servers. These servers will decode the message and forward the error log to an e-mail server that will send an e-mail or text message to the ISC help desk. At that moment a service ticket is open. If the end user allows it, ISC support technicians will first access the unit remotely to troubleshoot and fix the problem if possible. If the problem requires a field engineer on site, ISC will dispatch one with the correct parts to be replaced. By the time the end user finds out there is a problem with the Hitachi disk array, ISC will already be working on fixing it.
ISC-CHS also includes a heartbeat feature, which checks the connection between the the data storage systems and the ISC servers on a daily basis. If for any reason connection is lost, ISC will receive an alert and inform the end user right away.
To request more information on ISC-CHS software for Hitachi remote monitoring of disk arrays, click on the Request for Quote button below.
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