Hitachi / HP / SUN Remote Monitoring

With the ISC-CHS™ Call Home Service, we do the monitoring so you don’t have to. Proprietary to ISC Group, the ISC-CHS remote monitoring and maintenance software tool is now available for several models of Hitachi / HP / SUN tape libraries:

Hitachi models:

  • Mid Range: 9570, 9585,
  • Enterprise: 7700E, 9910, 9960, 9970V, 9980V, USP, USPV, USPVM, NSC55
  • Modular: AMS200, AMS500, AMS1000, AMS2100, AMS2300, AMS2500

– HP models: XP48, XP128, XP512, XP1024, XP10000, XP12000, XP2000, XP24000

– Sun models: SE9910, SE9960, SE9970, SE9980, SE9985, SE9985V, SE9990, SE9990V

The ISC-CHS tool allows 24/7 Hitachi / HP / SUN remote monitoring and only requires an internet connection or a dedicated phone line to function. ISC support engineers can install it remotely (preferred method) or a local field engineer can download it from a FTP link or CD ROM into the unit’s integrated laptop or internal server (SVP) for the enterprise units, or a network PC for the mid-range and modular units. This will allow the tape library to connect with the ISC remote monitoring servers.

The system is proactive and will notify the ISC technical team every time there is a hardware failure by sending a package message to the ISC analyzer servers. These servers will decode the message and forward the error log to an e-mail server that will send an e-mail or text message to the ISC help desk. At that moment a service ticket is open. If the end user allows it, ISC support technicians will first access the unit remotely to troubleshoot and fix the problem if possible. If the problem requires a field engineer on site, ISC will dispatch one with the correct parts to be replaced. By the time the end user finds out there is a problem with the tape library, ISC will already be working on fixing it.

ISC-CHS also includes a heartbeat feature, which checks the connection between the the data storage systems and the ISC servers on a daily basis. If for any reason connection is lost, ISC will receive an alert and inform the end user right away.

To request more information on ISC-CHS software for Hitachi / HP / SUN tape libraries, click on the Request for Quote button below.

ISC Group also offers ISC-CHS monitoring software tool for Oracle / SUN StorageTek SL8500 tape library.