Data Storage hardware | Advance exchange program
Sometimes your malfunctioning tape drive, disk drive, or switch can't be repaired via phone support. Our advance exchange program is a fast solution to have your equipment up and running quickly.
If you’re looking to minimize downtime and avoid on-site technical support or service, you can take advantage of our cost-effective data storage Advance Exchange / Hot Swap program.
As soon as you contact us to report your issue, we will immediately ship a replacement unit overnight to your location to get you up and running.
You then ship your faulty equipment to our service center, where our technicians will service and repair it, and ship it back to your facility to keep as a spare for any future issues.
Thinking About Making the Switch to Third-Party Maintenance?
We can save you up to 70% on support.