On-Site Professional Services

At ISC Group, we understand that your  equipment maintenance needs sometimes go beyond depot repair, advance exchange and technical support over the phone. That’s why we also offer an extensive choice of on-site  services performed by professional Field Engineers, including:

Advance Exchange

If you’re looking to minimize downtime and avoid on-site technical support, you can take advantage of ISC Group's cost-effective Advance Exchange / Hot Swap program.

Depot Repair

Whenever you’re in need of ISC Group's data storage depot repair services, send us your out-of-warranty tape library or disk array equipment.

Training

The ISC technical team can provide hands-on or remote data storage training to Field Engineers on any data storage equipment brand and model the company supports once a contract is awarded.

Disk Array EOL & EOSL Dates

Has your equipment reached EOL already?ISC has you covered. Reach out to one of our support specialists to help create a flexible support solution that is custom tailored to your specific maintenance needs and budget requirements. OEM hardware vendors regularly decide on a two hard cutoff dates. The first is the End of Life (EOL) […]

Support Contracts

Save MoneyOur customers see an average cost savings of 60% when making the switch from an  OEM support contract. Save TimeConsolidate all of your hardware under one contract with our multi-OEM support capabilities. No Complex ContractsCustom tailored support contracts and service levels to fit your budget, and business needs.We understand that every company has different […]

T&M Services

Without coverage from a service contract, our field service engineers can still provide a wide range of data storage support and service for a set hourly rate.

Data Storage Remote Monitoring

ISC has developed data storage remote monitoring software to reduce your IT maintenance costs and increase peace of mind. Easy to add to any new or existing hardware ISC maintenance agreement, the ISC-CHS™ (Call Home Service) remote monitoring software tool performs many tasks for you.

Data Storage Software Support

ISC Group offers data storage software support for Hitachi disk arrays and their HP and SUN disk array equivalents. This addition provides you with a complete Hitachi hardware and annual data storage software support contract solution for your customers. Support is also available for HP/SUN equivalent arrays.

You can request a quote from us regarding any of these on-site services by clicking on the Request for Quote by clicking HERE.