ISC Group Career Opportunities

We are always looking for qualified and motivated professionals who want to build their careers in our domestic or international offices. We believe the professional success of our associates is what has kept us on top as the industry leader.

Here is list of ISC Group career opportunities currently available at ISC Group:

Customer Care Technician

Job description

As an aspiring IT professional, you’re looking for an opportunity that allows you to learn the newest technologies, advance your technical expertise, and be part of a highly-skilled team.

StorTrec has immediate openings for Customer Care Support Engineers of all levels of expertise. As a Customer Care Support Engineer, you’ll connect with our clients and make a difference in their day by providing technical support, troubleshooting, escalate and manage expectations, resolving customer’s technical issues.

This is an outstanding opportunity to join a team of highly qualified peers and play an integral role in a thriving company that will challenge you to grow your technical skills.

Our Customer Care Support Engineers are responsible for troubleshooting and resolution of service issues. This technical support service position requires excellent communication, attention to detail, and technical skills.

RESPONSIBILITIES
  • Provide professional and caring technical support to our clients
  • Help to keep our clients’ productive by documenting, monitoring, and resolving hardware issues in a timely manner
  • Maintaining service ticket queue
  • Prioritizing assignments with other Service Desks around the globe
  • Phone and in-person communication with clients
  • Service ticket documentation
  • Work within the framework of ISC’s Service Desk and customer service processes
QUALIFICATIONS OF THE SUPPORT ENGINEER
  • University diploma or certificate in engineering or technical IT career
  • English language requirement, read, write and spoken
  • The Support Engineer must have working knowledge IT hardware and network technology
  • Travel may be required for offsite training, installations and customer site visits
  • Experience with disc arrays and/or servers is a plus
  • Professional certifications are a plus: CompTIA A+, Network +, Security+, Citrix CCA, Cisco CCNA or CCDA, VMWare VCP
WHY SHOULD YOU JOIN StorTrec?

StorTrec is the industry leader in Maintenance Services for OEM businesses Globally. Our culture is built on the foundation of integrity, teamwork, passion for exceeding customer expectations, a sense of urgency, and having fun.

Our employees are uniquely positioned to help drive growth and create new opportunities for the entire team. Our best people stay with us and grow with us.

Job Type: Full-time

To apply for the job opening please follow instruction:

  1. Send us an email to: HR@iscgroupllc.com with subject line “Job Opening –  Customer Care Technician” 
  2. Attach you resume 
  3. Await for response

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Logistics and Contract Coordinator

Job description

The function of the Logistics and Contract Coordinator is to keep inventory updated at all times as well as post-sales support by coordinating all departments on contract implementation including invoicing.

Requirements:

2-year experience in Logistics

University Diploma or certificate on related careers such as: Supply Chain and Logistics, Business Administration, Operations, Sourcing, or similar.

English language requirement, read, write and spoken.

PRINCIPAL DUTIES:

The following are principal duties of the Logistics and Contract Coordinator:

LEADERSHIP AND MANAGEMENT
  • Represent StorTrec USA in a positive and professional manner.
  • Work with all internal personnel and outside contacts to satisfy clients and achieve company goals.
  • Identify areas of improvement in the company and assist in creating and implementing solutions.
  • Proper work ethic and attention to detail, arrive to work and meetings on time and prepared.
  • Perform any other duties and reporting assigned by Joel Chait, Managing Director.
Logistics Coordinator
  • Utilize StorTrec Workspace to monitor inventory.
  • Keep the logistics team in Germany informed on all parts arrivals.
  • Scan all parts to be entered in inventory.
  • Keep the StorTrec USA warehouse organized.
  • Shipping and receiving of parts.
  • Monitor inventory flow at Forward Stocking Locations.
  • Communicate with logistics suppliers.
  • Coordinate with local logistics team members.
Contract Coordinator
  • Complete and maintain accurate records of approved deals and communications.
  • Coordinate support contract projects from beginning to end, for both internal and external customers.
  • Proactively identify and constructively coach team members to correct inaccuracies in any part of the project, identify potential crises, and devise contingency plans.
  • Continually oversee, and effectively communicate project expectations with team members and other stakeholders in a timely, level-headed, professional and clear fashion.
  • Assist Purchasing Department and leverage vendors and partners in support of contracts.
  • Build, develop, and grow any business relationships vital to the success of supporting the contract (project).
  • Monitor invoicing process in an accurate manner.
RESPONSIBILITIES:

The Logistics and Contract Coordinator is responsible for ensuring that:

  • All of the duties of the position are completed as per the job description.
  • Contract coordinator and associated administrative duties are performed accurately and timely.
  • Collecting and reporting as requested by Joel Chait, Managing Director.
  • Follow up with contract renewals.
  • Enter customer information in the StorTrec USA Workspace software.
  • Keep contract information updated in the ISC GP (Great Plains) systems.
WHY SHOULD YOU JOIN StorTrec?

StorTrec is the industry leader in Maintenance Services for OEM businesses Globally. Our culture is built on the foundation of integrity, teamwork, passion for exceeding customer expectations, a sense of urgency, and having fun.

Our employees are uniquely positioned to help drive growth and create new opportunities for the entire team. Our best people stay with us and grow with us.

Job Type: Full-time

To apply for the job opening please follow instruction:

  1. Send us an email to: HR@iscgroupllc.com with subject line “Job Opening –  Logistics and Contract Coordinator” 
  2. Attach you resume 
  3. Await for response