IT hardware represents an important investment for an IT manager. This is why they often sign contracts for maintenance and support with the Original Equipment Manufacturer (the OEM). It makes sense to prepare for the future when systems need maintenance, however, OEM companies no longer have the monopoly on this support. Third-party maintenance companies have sprung up to offer similar services at a lower cost and through less aggressive contracts.
The manufacturer’s extended warranty works on a timeframe set by them with a clear end date for their services. By contrast, third-party maintenance companies want to attract your service by presenting a more user-friendly alternative to OEM contracts and extend the useful life of your systems. As a result, many third-party maintenance contracts offer features for maintenance on storage, server, and networking hardware that rivals the manufacturer’s, yet doesn’t come with the same restrictions.
Read on to learn the advantages in time, cost, and service that a third-party maintenance company can offer.