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Why is Third Party Maintenance the Best Option?

IT hardware represents an important investment for an IT manager. This is why they often sign contracts for maintenance and support with the Original Equipment Manufacturer (the OEM). It makes sense to prepare for the future when systems need maintenance, however, OEM companies no longer have the monopoly on this support. Third-party maintenance companies have sprung up to offer similar services at a lower cost and through less aggressive contracts.

The manufacturer’s extended warranty works on a timeframe set by them with a clear end date for their services. By contrast, third-party maintenance companies want to attract your service by presenting a more user-friendly alternative to OEM contracts and extend the useful life of your systems. As a result, many third-party maintenance contracts offer features for maintenance on storage, server, and networking hardware that rivals the manufacturer’s, yet doesn’t come with the same restrictions.

Read on to learn the advantages in time, cost, and service that a third-party maintenance company can offer.

A Simpler Service

Third-party maintenance companies exist to offer companies support for their IT hardware. Unlike the manufacturer, however, they don’t sell the hardware, instead they focus on its maintenance. OEMs focus more on selling new systems and their installation rather than maintaining existing ones.

This means that IT managers who need specialized support plans should opt for third-party maintenance. These companies have the available resources to deal with hardware from many different manufacturers through one company.

Support for hardware maintenance of different brands and models can be reduced to one point of contact by hiring a third-party maintenance company.

Cost Savings

As an IT Manager, you’re looking for companies with dedicated maintenance services that can save your clients on support costs. Third-party maintenance offers those savings, often costing a company 50-70% less on service fees than an OEM contract.

These services can offer companies access to refurbished parts for additional savings, along with other specialized services like increasing capacity and throughput. They also use proactive remote monitoring capabilities. Third-party maintenance companies can offer all these services as a way to attract IT managers that are tired of their inflexible OEM service contracts.

Service Time

No matter how generous the manufacturer’s extended warranty may seem, it will run out. All hardware has an “end-of-service-life” (or EOSL) after which IT managers will be stuck with supporting their own systems. Third-party maintenance companies ignore EOSL dates, offering the same support and repair services for years.

The Takeaway

Third party maintenance companies offer similar services as the original manufacturer for supporting IT hardware. However, OEM contracts are not as flexible, cost 50-70% more, and can end even if expensive hardware still needs to be serviced, without needing to be replaced.

With a third-party maintenance contract, IT managers can take advantage not only of cost savings but of a simpler service that streamlines points of contact, offers service features for extended periods, and customizes their support plans for a company’s needs. Contact a third-party maintenance company to learn the advantages they can offer over the stringent manufacturer’s warranty and streamline all your department’s hardware under one convenient support structure.

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Steven Bucher

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