About ISC Group
ISC Group offers a range of solutions to keep your critical systems in top working order.
ISC Group: Leading provider of out-of-warranty data storage technical support
Established in 2003, ISC Group offers a wide range of solutions to keep your critical systems in top working order. With global headquarters in San Diego, CA, we operate across North, Central, and South America, Europe, and Asia-Pacific, and have a network of over 700 field engineers ready to provide on-site support.
Your single source provider for your data center post - warranty needs
Advance Exchange
ISC Group offers a cost-effective Advance Exchange/Hot Swap program that can help you minimize downtime and avoid on-site technical support.
Support Contracts
Save Money. Our customers see an average cost savings of 60% when making the switch from an OEM support contract. Save Time Consolidate all your hardware under one contract with our multi-OEM support capabilities. No Complex Contracts Custom tailored support contracts and service levels to fit your budget and business needs.
Depot Repair
Whenever you’re in need of ISC Group’s IT depot repair services, send us your out-of-warranty equipment for repair.
T&M Services
Even without a service contract, our service engineers can still offer a wide range of data storage support and services at a set hourly rate.
Training
The ISC technical team can provide hands-on or remote IT systems training to Field Engineers on any brand and model the company supports once a contract is awarded.
IT Remote Monitoring
ISC has developed remote monitoring software to reduce your IT maintenance costs and increase peace of mind. Easy to add to any new or existing hardware ISC maintenance agreement, the ISC-CHS™ (Call Home Service) remote monitoring software tool performs many tasks for you.
Disk Array EOL & EOSL Dates
Has your equipment reached its EOL (End Of Life) already? ISC, has you covered. Reach out to one of our support specialists to help create a flexible support solution that is tailored to your specific maintenance needs and budget requirements.
Data Storage Software Support
ISC Group offers software support for different systems. This addition provides you with a complete hardware and annual data storage software support contract solution.
Who We Serve – ISC Group Customers
ISC Group customers fall into two main categories when it comes to IT support:
- Service providers: these companies provide IT equipment support and on-site services to customers worldwide. We complement their service offerings by providing additional technical expertise and/or access to out-of-warranty IT systems parts to fully service their customers.
- End-users: we also work with IT equipment end-users in a variety of industries. In data centers, servers' rooms and even company branches.
Our operations span across North/Central/South America, Europe, and Asia, with a network of over 700 field engineers readily available for on-site support calls.